Front Office Supervisor | Crown Towers

5 months ago

Southbank, Australia Crown Resorts Full time

Company Description

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

Crown is the ultimate destination for luxury hotel experiences. As a Front Office Supervisor you will lead a team of up to 20 Front Office Attendants and support the Front Desk operations while providing elevated and joyful guest experiences. 

We’re seeking an enthusiastic and dedicated individual to join the Crown Towers team.

In this role, you’ll provide joyful experiences through your genuine care for guests. As well as:

Provide a personalised and seamless check in and check out experience for our guests. Provide leadership and coaching to the team and support in conflict resolution. Display an in-depth knowledge of Crown hotel products and facilities, as well as service offerings across the broader Crown complex.

About you

You’ll bring the following:

Previous experience in a Hotel Front Office environment preferably in a supervisor or leadership position. Exceptional customer service skills. Understanding of Hotel Property Management Systems (preferably OPERA).

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