Major Incident Manager

2 weeks ago

Melbourne, Australia Capgemini Full time

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.

**Let’s talk about the role and responsibilities**
You will be working within a varied complex role with one of Capgemini’s valued customers working with an accomplished team in a collaborative atmosphere.
You will provide onsite and remote Major Incident Management and Problem Management leadership and practitioner capability as part of the service engagement.

In this role, you will get to:

- Facilitate and direct Major Incident Resolution sessions with multiple service partners, ensuring MIM communication and escalation occurs
- Liaising with Customers and Resolver Teams to determine priorities, resourcing and time frames
- Proactive analysis of events/incidents and identify underlying Problem statements
- Perform/drive structured Root Cause Analysis
- Develop strong, positive relationships with key stakeholders within Capgemini and our Customer’s business

**Let's talk about the team**
Our Cloud Infrastructure Services practice brings together the right technology, processes and culture to deliver business agility and cost reduction to our clients. We provide cloud focused client advisory and delivery services on areas such as hybrid cloud, workplace services, security, service desk and cloud service management/delivery.

Capgemini has proven experience in building cyber security strategies that have enabled our clients to a adopt security protection approach to achieving their business objectives. Our Cloud Infrastructure Services enable enterprises to overcome the barriers to security design and implementation managing real business risks.

**Let’s talk about your capability and experience**
- Extensive incident and problem management experience with demonstrated experience operating a successful implementation of ITIL incident management processes within large and complex IT environments
- A strong service management attitude, with commitment to quality standards and continuous improvement
- Solid Leadership skills
- Understanding of issues associated with service delivery management, SLA management, Risk Management and outsourced service delivery and associated activities
- Work collaboratively with local and international teams
- Strong written and verbal communication skills and confidence in a client facing role.
- Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Incident and Problem Management process
- Ability to autonomously lead and direct a resolution team as a Major Incident Manager, whilst maintaining progress communication with the customer

**About Capgemini**

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.

Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ ‘Employer of the Year’ and ‘Inclusion of Trans and Gender Diverse Employees’ for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.

We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040.

Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities. You’ll be encouraged to gain at least 40 hours of training each year.

For over 50 years our values and ethics have been at heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World’s Most Ethical Companies by the Ethisphere Institute 12 years in a row.

**Information Security and Compliance**
Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requir

  • Major Incident Manager

    7 months ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable- **6-12 month initial contact with the option to convert to permanent**: - **Top of the market daily rate**: - **Central CBD location - 2 days WFH** Oue client is on the lookout for an experienced Major Incident Manager to be responsible for execution of Incident Management processes and acts as the IT Service...

  • Major Incident

    6 months ago

    Melbourne, Australia UniSuper Full time

    **About US** UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you. We offer an impressive range of benefits that includes a highly achievable annual bonus; additional...

  • IT Major Incident Manager

    7 months ago

    Port Melbourne, Australia Bega Cheese Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!- Work for an iconic Australian brand!- Great step up to progress your career in IT- Hybrid working, 3 days office, 2 days- On-site canteen and store full of our...

  • Major Incident

    2 weeks ago

    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members. **Your...

  • Major Incident Management Analyst, Specialist

    7 months ago

    Melbourne, Australia Vanguard Group Full time

    Major Incident Management Analyst, Specialist - ITSDS2004 **About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was...

  • Major Incident Management Analyst, Specialist

    6 months ago

    Melbourne, Australia Vanguard Full time

    **About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external...

  • Major Incident Management Analyst, Specialist

    7 months ago

    Melbourne, Australia Vanguard Group Full time

    **About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external...

  • IT Major Incident

    6 months ago

    Port Melbourne, Australia BEGA CHEESE Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!Work for an iconic Australian brand!Great step up to progress your career in ITHybrid working, 3 days office, 2 days at homeOn-site canteen and store full of our...

  • Digital Major Incident

    6 months ago

    Melbourne, Australia Asahi Beverages Full time

    **Your Impact** As the Digital Major Incident & Problem Lead at Asahi Beverages, you will play a critical role in ensuring the seamless delivery of digital services, vital for the continuous and efficient operation of our business. Your leadership will drive the resolution of major incidents, minimize business disruptions, and oversee Problem Management...

  • Senior Principal Software Engineer

    7 months ago

    Melbourne, Australia Oracle Full time

    OCI Incident Response is the first line of defense for maintaining the high availability of Oracle’s cloud. We make customer-impacting events shorter, less frequent, and less impactful by providing large-scale incident management. We are front-and-center in driving down event duration by utilizing our operational experience, knowledge of best practices,...

  • Customer Incident Manager

    7 months ago

    Melbourne, Australia Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Incident Manager

    4 months ago

    Melbourne, Australia Capgemini Full time

    Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want. **Let’s talk about the role and responsibilities **- Strong ITIL / ITSM knowledge - Hands-on experience in using tools...

  • Incident Manager

    7 months ago

    Melbourne City Centre, Australia NTT Full time

    **Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...

  • Senior Principal Software Engineer

    7 months ago

    Melbourne, Australia Oracle Full time

    Career Level - Career Level - Oracle’s Cloud is innovative and constantly evolving. When it experiences issues, your team will respond within minutes to ensure customer impact is mitigated. This experience will expose you to the inner workings of OCI’s systems and organizations. You will interact with and influence leaders from across the Oracle...

  • Incident Manager

    7 months ago

    Melbourne, Australia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Incident Manager

    6 months ago

    Melbourne, Australia capital.com Full time

    Incident Manager We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are...

  • Incident Manager

    6 months ago

    Melbourne, Australia capital.com Full time

    We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are seeking a dynamic...

  • Incident Manager

    7 months ago

    Melbourne, Australia AustralianSuper Full time

    Make a difference through the proactive management of incidents and breaches. - Join a fast paced and growing team of governance, risk and compliance practitioners. Can be based in Melbourne or Sydney. At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have...

  • Cloud Incident Response Engineer

    4 weeks ago

    Melbourne, Victoria, Australia Oracle Full time

    Senior Principal Software EngineerWe are seeking a highly skilled Senior Principal Software Engineer to join our OCI Major Incident Management team. As part of this role, you will be responsible for minimizing the downtime of OCI services by delivering excellent major incident management and architecting systems with high scalability, performance, and...

  • Incident Manager

    7 months ago

    Melbourne, Australia CONDUENT Full time

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...