Digital Major Incident

3 weeks ago

Melbourne, Australia Asahi Beverages Full time

**Your Impact**

As the Digital Major Incident & Problem Lead at Asahi Beverages, you will play a critical role in ensuring the seamless delivery of digital services, vital for the continuous and efficient operation of our business. Your leadership will drive the resolution of major incidents, minimize business disruptions, and oversee Problem Management processes to enhance service quality and efficiency. Your contributions will be pivotal in maintaining operational excellence and fostering continuous improvement, aligning digital operations with business objectives.

**Key Responsibilities**
- Lead Major Incident Management team, define and implement standards and processes, coordinate cross-functional response, maintain communication, conduct post-incident analysis, drive continuous improvement, and activate Business Continuity Plans during major incidents.
- Own and manage problems, develop proactive and reactive practices, maintain database of known issues, manage post-incident analysis, liaise with vendors and stakeholders, conduct Root Cause Analysis, and drive continuous improvement.
- Lead direct reports, improve organisational effectiveness, facilitate change initiatives, manage resources and budget, establish vendor relationships, and foster a collaborative team approach.
- Support aligned business solutions, stay updated on efficiency tools and business trends, and actively participate in team and stakeholder meetings.
- Develop and maintain Major Incident Management and Problem Management documentation, drive continuous improvement initiatives, and ensure consistent quality standards.

**About You**:

- ITIL Foundations Certificate is required, ITIL Practitioner Certificate highly desirable.
- 5-8 years in Problem and Incident Management, including at least 3 years in a managerial role for Major Incident Management.
- Proven leadership with a focus on service and process management excellence.
- Superior analytical, problem-solving, organisational, and team management skills along with outstanding communication and interpersonal abilities.
- Experience leading high-performing teams, managing stakeholder relationships, and guiding an offshore team in a fast-paced environment.
- Demonstrated ability to remain calm and focused on outcomes during high-pressure situations, effectively managing crises with a composed demeanour.

**Why Asahi Beverages?**

Asahi Beverages is a leading multi-beverage organisation with a rich and varied history. Our regional head office is based in Melbourne, with sales, manufacturing and distribution centres located across Australia and New Zealand. We produce and market some of Australia’s most iconic beverage brands, including Schweppes, Pepsi Max, Gatorade, Cool Ridge, Great Northern, Carlton Draught, Vodka Cruiser, Asahi Super Dry and Allpress coffee. We have a great track record of success, we work at pace, our teams are high-performing, and there’s always a lot going on. There are so many opportunities in our company for those ready to take them on

We’re proud of who we are, and humble in how we work - we believe in creating a culture of excellence, innovation, and diversity. We offer a range of benefits such as product discounts, flexible work arrangements, health and wellness programs, and learning & development opportunities. We are passionate about our commitment to the communities we serve and are clear on our role in enhancing environmental sustainability and social responsibility.

We are a Circle Back Initiative employer and commit to responding to all applicants.

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