Digital Major Incident

3 weeks ago


Melbourne, Australia Asahi Beverages Full time

**Your Impact**

As the Digital Major Incident & Problem Lead at Asahi Beverages, you will play a critical role in ensuring the seamless delivery of digital services, vital for the continuous and efficient operation of our business. Your leadership will drive the resolution of major incidents, minimize business disruptions, and oversee Problem Management processes to enhance service quality and efficiency. Your contributions will be pivotal in maintaining operational excellence and fostering continuous improvement, aligning digital operations with business objectives.

**Key Responsibilities**
- Lead Major Incident Management team, define and implement standards and processes, coordinate cross-functional response, maintain communication, conduct post-incident analysis, drive continuous improvement, and activate Business Continuity Plans during major incidents.
- Own and manage problems, develop proactive and reactive practices, maintain database of known issues, manage post-incident analysis, liaise with vendors and stakeholders, conduct Root Cause Analysis, and drive continuous improvement.
- Lead direct reports, improve organisational effectiveness, facilitate change initiatives, manage resources and budget, establish vendor relationships, and foster a collaborative team approach.
- Support aligned business solutions, stay updated on efficiency tools and business trends, and actively participate in team and stakeholder meetings.
- Develop and maintain Major Incident Management and Problem Management documentation, drive continuous improvement initiatives, and ensure consistent quality standards.

**About You**:

- ITIL Foundations Certificate is required, ITIL Practitioner Certificate highly desirable.
- 5-8 years in Problem and Incident Management, including at least 3 years in a managerial role for Major Incident Management.
- Proven leadership with a focus on service and process management excellence.
- Superior analytical, problem-solving, organisational, and team management skills along with outstanding communication and interpersonal abilities.
- Experience leading high-performing teams, managing stakeholder relationships, and guiding an offshore team in a fast-paced environment.
- Demonstrated ability to remain calm and focused on outcomes during high-pressure situations, effectively managing crises with a composed demeanour.

**Why Asahi Beverages?**

Asahi Beverages is a leading multi-beverage organisation with a rich and varied history. Our regional head office is based in Melbourne, with sales, manufacturing and distribution centres located across Australia and New Zealand. We produce and market some of Australia’s most iconic beverage brands, including Schweppes, Pepsi Max, Gatorade, Cool Ridge, Great Northern, Carlton Draught, Vodka Cruiser, Asahi Super Dry and Allpress coffee. We have a great track record of success, we work at pace, our teams are high-performing, and there’s always a lot going on. There are so many opportunities in our company for those ready to take them on

We’re proud of who we are, and humble in how we work - we believe in creating a culture of excellence, innovation, and diversity. We offer a range of benefits such as product discounts, flexible work arrangements, health and wellness programs, and learning & development opportunities. We are passionate about our commitment to the communities we serve and are clear on our role in enhancing environmental sustainability and social responsibility.

We are a Circle Back Initiative employer and commit to responding to all applicants.


  • Major Incident

    3 weeks ago


    Melbourne, Australia UniSuper Full time

    **About US** UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you. We offer an impressive range of benefits that includes a highly achievable annual bonus; additional...

  • Major Incident

    3 weeks ago


    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members. **Your...


  • Port Melbourne, Australia Bega Cheese Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!- Work for an iconic Australian brand!- Great step up to progress your career in IT- Hybrid working, 3 days office, 2 days- On-site canteen and store full of our...


  • Melbourne, Australia Capgemini Full time

    Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want. **Let’s talk about the role and responsibilities** You will be working within a varied complex role with one of...


  • Melbourne, Australia Capgemini Full time

    Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want. **Let’s talk about the role and responsibilities** You will be working within a varied complex role with one of...


  • Melbourne Airport, Australia Team Global Express Full time

    Are you a natural leader with a passion for delivering exceptional service? Do you have a background in Information Technology and experience driving the MIM team? If so, we have an exciting opportunity for you to join Team Global Express as our new Major Incident Management Lead. In this role, you will be responsible for helping and guiding the MIM team to...


  • Melbourne, Australia Vanguard Group Full time

    Major Incident Management Analyst, Specialist - ITSDS2004 **About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was...


  • Melbourne, Australia Vanguard Group Full time

    **About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external...


  • Melbourne, Australia Vanguard Full time

    **About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external...


  • Melbourne, Victoria, Australia Triskele Labs Full time

    Triskele LabsSpecialized Cybersecurity services, focusing on incident response, preparedness, and digital forensics.Our team responds to ransomware, data breaches, and insider threats, ensuring the safe recovery of businesses.As a primary point of coordination, you will be responsible for incident response, document development, and stakeholder...


  • Melbourne, Australia Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Incident Manager

    4 weeks ago


    Melbourne, Australia capital.com Full time

    Incident Manager We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are...


  • Melbourne, Australia Accenture Full time

    Who are we? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com. Accenture Security Our cybersecurity business is rapidly growing, and we are hiring Junior-mid level security professionals within a range of disciplines to support our goal and mission of...


  • Melbourne, Australia Talent International Full time

    australia melbourne permanent au$120000 - au$140000 per annum- Permanent opportunity - Genuine opportunities for growth - International insurance organization **Job Summary**: Our client is an international insurance organization who is looking SOC Analyst level 3 - Incident Commander, to play a crucial role in protecting the organization’s digital assets...


  • Melbourne, Australia Bluefin Resources Full time

    **The Company**: An industry leading service provider comprising of innovative minds and courageous thinkers, the business strives to create solution for tomorrow, today. Lead the Security Incident Response strategy, work alongside the SOC Analysts and Engineers. You will be responsible for uplifting incident response capabilities, identifying security...


  • Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** Negotiable **Ref** BBBH92802_1662012802 **Contact** Michelle Somlyay **Posted** about 2 hours ago Incident Process Practitioner - ** Permanent Opportunity - you can be based in Melbourne, Canberra or Brisbane**: - ** Salary around $135k to $165k plus 14% super**: - ** Large transformation work...


  • Melbourne, Victoria, Australia Roman Health Pharmacy LLC Full time

    Job DescriptionAs a Senior Site Reliability Incident Analyst at Roman Health Pharmacy LLC, you will play a critical role in ensuring the resilience and reliability of our digital services. You will work closely with cross-functional teams to investigate and resolve incidents, identify root causes, and implement corrective actions.Key responsibilities...


  • Melbourne, Australia AGL Energy Full time

    As the needs of our customers change, so do we. At AGL, we believe progress is powered by our people. If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today. Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more...


  • Melbourne, Victoria, Australia Triskele Labs Full time

    Triskele LabsWe provide cybersecurity services tailored to your business needs, focusing on incident response and preparedness.Our Digital Forensics and Incident Response (DFIR) team works across Australia/New Zealand to respond to various cyber threats, including ransomware, data breaches, insider threats, and denial of service attacks.As a primary point of...


  • Melbourne, Australia Engage Digital Partners Full time

    Engage is looking for an ambitious Digital Marketing Coordinator to implement, manage and report our client’s paid media activity, alongside other elements of broad digital marketing campaigns. Working closely with our Head of Performance you will be responsible for the delivery and performance of multiple briefs, such as lead generation, awareness, app...