Incident Manager

5 months ago

Melbourne, Australia AustralianSuper Full time

Make a difference through the proactive management of incidents and breaches.
- Join a fast paced and growing team of governance, risk and compliance practitioners. Can be based in Melbourne or Sydney.

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

**Your New Role**

Reporting to the Senior Manager, Risk, the **Incident Manager **will advocate and promote continuous improvement through the effective end to end management of incidents and breaches.

This role will need to be capable of working both autonomously and as an active team contributor and lead for incident and breach management in the Member Domain.

Key duties include but are not limited to:

- Working closely with Member, Risk and Compliance colleagues to drive the timely completion of incident related assessments.
- Identifying and engaging with relevant Member colleagues to ensure all relevant information is obtained in a timely manner to understand the incident.
- Working with relevant colleagues to conduct root cause analysis to assist in the development of appropriate remediation response plans. Assist and provide constructive challenge during remediation and solution discussions.
- Leading the Incident Review Group meetings to ensure all contributors are providing necessary information so appropriate consideration can be given to incidents tabled and discussed.
- Driving the ongoing monitoring of open incidents to ensure agreed remediation responses are actioned within agreed timelines and escalate as required.
- Identify key cross domain dependencies and proactively drive continuous improvement initiatives to enable timely resolution of incidents. Actively participate and contribute to management reporting and relevant forums to ensure that incident management receives the required focus.

**What You’ll Need**
- Strong incident management experience, ideally in superannuation, banking or insurance.
- Ability to quickly understand and synthesise information, and to observe patterns and trends.
- Experience in compliance or risk management practices in either 1st or 2nd line of defence capacity.
- Critical thinker with strong analytical skills including root cause analysis.
- High level of personal integrity as well as the ability to professionally handle confidential matters.
- Commercially astute being able to balance business needs with good risk and compliance outcomes. Ability to develop and maintain high quality interpersonal relationships with stakeholders at all levels within Member Domain and across the Fund.

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What’s Next**
- Australian or New Zealand citizenship or Australian permanent residency status is required. _

**_Progress powered by purpose._

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