Commercial Performance Coach

5 months ago

Melbourne, Australia Bupa Full time

Drive a culture of continuous improvement
- Open to Adelaide, Brisbane, Melbourne or Sydney location
- Hybrid work model, WFH as often as you like & enjoy work/life balance

About the role

Bupa is a leading health insurance provider in Australia. Our customers include over 4.7 million Australian residents and international visitors who come to Australia as a tourists, workers and students.

Reporting to the GM, Accelerated Performance and Delivery you will utilise your experience in Private Health Insurance and business improvement programs to help the squads and teams they support to improve their performance. You will identify methods to use at relevant points of the initiative cycle to improve performance, while leveraging their knowledge and experience on specific topics to accelerate outcomes for Bupa.

You will be required to collaborate, listen, analyse and give structured and constructive feedback to help people improve their capability, ensuring that any consistent challenges are surfaced and plans for remediation are captured, coordinated and actioned collaboratively.

You will be accountable in:

- Coaching squad and team members in key capabilities at relevant times of the initiative cycle and objective measuring capability uplift in squad members.
- Identifying squad specific capability gaps and addressing them with other Performance Coaches, Workstream Leads, People Business Partners and the Head of Performance Coaching by supporting the development of measurable actions and programs to raise capability.
- Positively challenge the squad leads and members to focus on continuous improvement, supporting them see opportunities for faster, more efficient value delivery; contribute to creating an environment of continuous learning, a safe place for people to fail fast and learn. Along with other Performance coaches champion this culture across all work streams and Health Insurance more broadly.

**About You**

To be considered for this role you will have:

- Tertiary qualification in a business-related discipline.
- Experience in large-scale change programs, particularly implementing business strategies, either in-house or supporting leading clients in management consulting.
- Strong expertise in two of the following disciplines and moderate knowledge in the remaining three: agile, lean operations, project management, financial rigour / commercial modelling and conceptual problem-solving.
- Experience in influencing and coaching cross-functional teams with a pragmatic, approachable and supportive coaching style.
- A strong understanding of customer experience and customer centricity principles.
- Demonstrated patience, resilience, and an ability to build relationships with key stakeholders.
- Systems thinking - ability to connect pieces of work from across the business to reduce duplication of efforts.
- Excellent communication and presentation skills with strong listening and comprehension skills.
- Enthusiasm, relentless optimism, and determination.

**What’s in it for you**

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be encouraged to innovate. You will be collaborating with various teams globally to deliver exceptional experiences. You will have the opportunity to further learn and develop with excellent internal development courses available and a supportive, career development environment. We trust, respect and consider everyone, knowing your difference will make the difference.

Perk highlights:

- Discount on our health insurance, travel, car, home, contents and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a plethora of wellbeing discounts. You will feel happier & healthier, working at Bupa
- An additional well-being day each year to enjoy a day off.
- Interested to explore some more? Click on the links below: _
- Bupa puts First Nations Health at the centre of Reconciliation Action Plan _
- Because being you at Bupa matters_

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