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Counsellor/ Mentor

4 months ago

Adelaide Region SA, Australia FindStaff Full time

Mas National has an exciting opportunity for a Counsellor & Mentor to work in our Support Hub, delivering an essential part of the Mas National service. Your role will see you initially working within the MasExperience In-Training Support service, which is a free and tailored phone service to assist our apprentice and trainee clients. Your role will also see you supplying a high level of support to other programs operated by Mas National, giving you an opportunity to deliver face to face counselling sessions.

**About the company**:
Mas is part of IntoWork Australia, a non for profit business to provide employment and training opportunities for communities across Australia. Across almost 40 years, IntoWork Australia has expanded into a group of businesses incorporating apprenticeship and recruitment companies including - AGA, CTC, HTN, Institute of Training & Further Education, Interact, Kestrel Recruitment, Mas, MRAEL, Stockdale and Work & Training. IntoWork Australia is also the principal supporter of Inner North Community Foundation.

**About the role**:
You will be providing essential services to apprentices and trainees via phone, along with attending pre-employment programs as a face to face service, ensuring all Mas clients receive exceptional service. The role will also work closely with the Mas Field Mentors who are located across VIC, QLD, TAS & SA

You will be responsible for ongoing monitoring of clients at risk, along with providing support and guidance to employers. All functions of the Counsellor & Mentor are performed with the aim of increasing workforce participation, through either assisting clients to become work ready and/or preserving employment and training.

This is a full time, fixed term contract until 30/06/2024.

**You will**:

- Assist apprentices and trainees to break down barriers to successful completion
- Assist other Mas clients experiencing mental health difficulties or social barriers to explore issues and solutions enabling the client to engage/re-engage with employment and/or training
- Be the first point of call for employers and apprentices/trainees in crisis
- Liaise with external agencies such as state based support services, Registered Training Organisations etc to address issues and ensure challenges are dealt with properly
- Perform caseload management of clients deemed at risk or who have previously been in crisis
- Conduct largely phone based sessions, with some face to face support in line with contractual obligations

**About you**:
**You will bring**:

- Proven experience in supporting clients through crisis
- Experience working with clients suffering mental health issues
- Excellent communication and interpersonal skills with the ability to build relationships
- Ability to problem solve and take ownership of client issues to find solutions and, with support from both internal and external stakeholders, to resolve them
- A high level of organisation skills

**_ Applicants must be eligible to work in Australia. A current Working with Children and National Police Checks are required and can be arranged for the suitable applicant._**

**What's in it for you?**

We are a creative and collaborative environment with great company culture. We will support you and ensure you have all the tools to make you successful, including a laptop & mobile phone. Monthly supervision sessions will be provided to allow for practice growth. We also offer hybrid working conditions, alongside a competitive salary package

**If this sounds like you, please click on 'Apply', attaching your cover letter & resume.