IT Support Specialist
4 days ago
First Focus is a leading Managed Service Provider seeking an exceptional IT professional to join our team as a Service Desk Specialist. As a key member of our support team, you will be responsible for providing remote service desk support to our clients, troubleshooting technical issues, and delivering exceptional customer service.
Key Responsibilities- Provide remote service desk support to clients, escalating complex issues to senior technicians as needed
- Support a variety of technical environments, including servers, desktops, and applications within Microsoft Azure, AD, and M365
- Deliver support for Azure Intra, Hyper-V, and Citrix cloud infrastructure
- Perform a wide range of technical support tasks, including troubleshooting, problem-solving, and issue resolution
- Collaborate with project teams to deploy solutions for clients
- Work with experienced solutions experts to maintain best practice environments
- Advanced understanding of end-user support and Active Directory
- Comprehensive knowledge of Windows Server, Azure, and Exchange
- Genuine exposure to technical infrastructure, from desktop to firewall, including LAN and WAN networking
- Understanding of ticketing systems and customer service principles
- Excellent communication skills, with a genuine desire to understand clients and provide effective support
- A competitive salary package, including salary, training, and flexible working arrangements
- Access to Uprise, including 1:1 coaching sessions with qualified psychologists or counsellors
- Hybrid working arrangements to support work-life balance
- Up to 10 paid training days per year, with support for certifications and qualifications
- Weekly internal training sessions and access to a library of resources
- Opportunities for personal and professional development through our FastTrack mentor program
- A commitment to equality, charity, and the environment through our MAD Council
- Option of a Tesla company car as part of your ongoing employment package
- Regular social events and a positive team culture
First Focus welcomes applications from Neurodiverse candidates and encourages disclosure along with the application. We provide flexible options to showcase your skills and abilities.
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