IT Support Specialist

4 days ago

Adelaide, South Australia First Focus IT Pty Full time
About the Role

We are seeking an exceptional IT professional to join our team as a Service Desk Specialist. As a key member of our support team, you will be responsible for providing remote service desk support to our clients, troubleshooting technical issues, and delivering exceptional customer service.

Key Responsibilities
  • Provide remote service desk support to clients, troubleshooting technical issues and resolving problems in a timely and efficient manner.
  • Support a combination of servers, desktops, and applications within Microsoft Azure, AD, and M365 environments.
  • Deliver support for Azure Intra, Hyper-V, and Citrix cloud infrastructure.
  • Perform a wide variety of support across many technologies, including LAN and WAN networking.
  • Occasionally work with project teams to deploy solutions for clients.
  • Collaborate with experienced solutions experts to maintain best practice environments.
Requirements
  • Advanced understanding of end-user support and Active Directory.
  • Comprehensive knowledge of Windows Server, Azure, and Exchange.
  • Genuine exposure across technical infrastructure from desktop to firewall, including LAN and WAN networking.
  • Understanding of ticketing systems and customer service principles.
  • Excellent communication skills, with a genuine desire to understand customers and help them.
What We Offer
  • A compelling package that includes salary, training, and flexible arrangements.
  • All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.
  • Hybrid working arrangements to support a satisfying work-life balance.
  • Up to 10 paid training days per year, with support for certifications and qualifications.
  • Weekly internal training sessions and access to a library of resources.
  • Opportunities for personal and professional development through our FastTrack mentor program.
  • A MAD (making a difference) Council, focusing on equality, charity, and the environment.
  • Option of a Tesla company car as part of your ongoing employment package (conditions apply).
  • Regular social events and a great team culture.
Neurodiversity Statement

We welcome applications from Neurodiverse candidates and appreciate disclosure along with the application. We offer flexible options to best showcase your skills.

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