Technical Account Manager

7 days ago


Adelaide, South Australia First Focus Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at First Focus. As a Technical Account Manager, you will be responsible for delivering outstanding support and advice to our clients, helping them to understand and use technology within their business.

Key Responsibilities
  • Manage the relationship with small to mid-scale clients across a range of industries and market verticals
  • Deliver pre-sales consulting and provide genuine customer service
  • Work with our service desk, field techs, and engineering teams to provide technical backing and support
  • Take responsibility for the solutions we deliver to multiple end customers
Requirements
  • Substantial experience working with clients of various scales (sub 50 up to 500 seats)
  • Technical and business competence across areas within the IT infrastructure domain
  • Demonstrable competence delivering outstanding support and advice within another MSP, MSSP, integrator, or other service providing IT business
  • Ability to demonstrate success managing the relationship with small to mid-scale clients across a range of industries and market verticals
  • Values that resonate with ours, which can be found on the First Focus website on the About Us page
What We Offer
  • Competitive package, 100% salary, 0% commission
  • Free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
  • Hybrid working arrangements for a satisfying work-life balance
  • 1 paid study day every month and support towards certifications and qualifications
  • Opportunities for personal and professional development with our Fast Track mentor and Leadership Lab training programs
  • Option of a Tesla company car as part of your ongoing employment package (conditions apply)
  • Regular social events and a great team culture
Neurodiverse Candidates Welcome

We welcome applications from Neurodiverse candidates and recommend disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.



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