Entry Level Eligibility Officer

2 months ago

Melbourne, Australia Gallagher Full time

**Introduction**:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**:

- **Grow with GB Industry leader in providing career development opportunities**:

- **Flexible and hybrid working arrangements including Work from Home**:

- ** Something for everyone - range of employee benefits, discounts and wellbeing programs**

**About the Role**

As an Entry Level Eligibility Officer, you’ll provide a cost effective, professional and customer focused workers compensation claims experience through the early stages of a claim. In this newly created entry level Eligibility role, you’ll support our Eligibility function in the determination of newly received workers compensation claims by processing new and non-complex claims, providing an opportunity for you to build your knowledge and expertise with a view to progress to more senior opportunities in time.

You will be coached/mentored along the way by a dedicated Eligibility training specialist which will provide you with the skillset required to register claims whilst also being responsible for making initial liability decisions within legislated timeframes for our stakeholders. Your role will be to collect information, make an accurate and fair assessment of the medical and circumstantial information pertinent to the claims being lodged and making a decision as to whether or not the claims can be accepted in accordance with legislation.

This position is ideal for individuals either looking to transition into an Eligibility position from within the broader Workers Compensation and personal injury industries, or bring their transferrable skillsets from previous experiences to the workers compensation field in an Eligibility focused role.

**How you'll make an impact**:
**Your responsibilities will include**:

- Participating in a dedicated 6 month Eligibility training program overseen by an experienced training specialist to have you best placed to transition into a senior Eligibility role at the conclusion of this program
- Ensuring all customers receive the support and guidance they require for injured workers to recover and make a safe and sustainable return to work through the effective management of the eligibility process
- Accurately identifying different claim types, and registering new claims within specified time frames, undertaking phone contacts where required
- Identifying and registering new claims, and making contacts with all parties to resolve these in a timely manner
- Actively participating in robust training which will provide you with the skills required to register claims and determine liability on all types of decisions
- Making eligibility decisions based on information and evidence obtained
- Ensuring all initial liability (eligibility) decisions are made in accordance with legislated timeframes

**About you**:
**What are we looking for?**
- Ability to work within set deadlines and timeframes
- Strong verbal and written communication skills, as well as a high level of customer service experience
- Adaptability and resilience
- Tertiary qualifications in an appropriate discipline and/or Industry Specific qualifications will be ideal, however not essential to your success

**What we can offer you**:

- In team capability experts and a tailored training program to set you up for success
- Attractive remuneration packaging & flexible work arrangements including Work from Home
- Paid Parental Leave
- Collaborative working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Opportunities for ongoing education and development
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more

**To apply**

If this sounds like an interesting opportunity to you, we want to hear from you today

***
To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation

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