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Eligibility Officer

1 month ago

Melbourne, Australia Gallagher Full time

About Us:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

Overview:
**The Role**

As an Eligibility Officer you will be the first point of contact in the lodgment of new Workers Compensation claims. You’ll be responsible for coordinating and obtaining information from key stakeholders to determine the acceptance or rejection of claims in line with legislation.

In this fast-paced role, you’ll utilize your strengths in technical knowledge and resilience to make fair and high-quality decisions for claims. You’ll also be responsible for conducting investigations as necessary to ensure every decision made for new claims are of the highest quality and consideration for our customers.

**Responsibilities**:
**You will add value to Gallagher Bassett across the following**:

- Making sustainable, appropriate and quality initial liability determinations for your portfolio of Work Cover claims within 28 days
- Communicating claims updates and outcomes to injured workers and employers relating to the Eligibility process
- Driving an effective investigatory process in order to make quality decision when determining initial liability for claims
- Providing a quality customer service experience for our internal and external customers
- Accurately calculating all pre-injury average weekly earnings for injured workers
- Communicating the initial decision rational to the Dispute Resolution Team to support the conciliation process
- Working together with your Team Manager, Case Managers, Technical Managers and WorkSafe staff to determine liability and review of entitlement

Qualifications:
**What are we looking for?**
- Experience in a Worker’s Compensation Eligibility role, Case Management role, general insurance or a similar position from a different industry (please note prior eligibility experience is not essential to your success)
- Exceptional time management and organizational skills, and the ability to prioritise your tasks
- Receptivity to continued learning and training
- Investigative and evidence-based decision-making skills
- Strong verbal and written communication

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements including Work from Home
- Paid Parental Leave
- Excellent working environment - our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
- Service recognition awards; and employee assistance program for yourself and immediate family members.
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers)
- "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication

**To apply**

If this sounds like the opportunity you have been looking for, we want to connect

To be considered for this opportunity you must have right to live and work in Australia when applying.
- Agency applicants will not be considered for this position._
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._