Acting Low Risk Eligibility Officer
2 weeks ago
**Acting Eligibility Officer - Personal Injury | Melbourne**
At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
**The role**
The primary purpose of this role is to provide timely and accurate administration of Eligibility processes which include the organising and collating of IME appointments, Circumstance report investigations and request of treating health practitioner reports.
**You'll be responsible for**
- Providing excellent customer service to all stakeholders ensuring that they are kept regularly informed throughout the process.
- Reviewing and making decisions on expedited claims
- Management of multiple internal and external stakeholders is essential with the delivery of high levels of customer service expected.
- Upholding telephony standards and frontline service to injured workers, employers, and other stakeholders.
**About you**
- Ability to manage a variety of tasks with good **time management **qualities.
- Problem-solving abilities, and able to communicate strategies to stakeholders effectively.
- You demonstrate excellent time management skills and the demonstrated experience in working with short timeframes.
- You have proven ability to analyse and interpret assessment information. For example, medical and circumstantial information.
- You exhibit strong track record of delivering quality customer service and demonstrating customer centric behaviours.
**What's on offer?**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.
**About Allianz**
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
**Adjustments and support**
LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite
Same as external
**Job Level**:
Entry Level
**Location**:
- Melbourne, VIC, AU, 3000**Area of Expertise**:
Customer Services & Claims
**Unit**:
Allianz Australia
**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD
**Job Type**:
Full-Time
**Remote Job**:
Hybrid working
**Employment Type**:
Temporary
**ID**:
34909
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