Digital Account Manager

2 weeks ago

Narre Warren, Australia Nexigen Digital Full time

**About your next workplace - Nexigen Digital**

We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale, and Digital Eagles.

Every day our all-Australian team deliver exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.

Over the past thirteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

**We are looking for a Digital Account Manager (SEO, Google Ads, PPC, SEM, Facebook) who can**:

- Act as the main point of contact for the portfolio of online marketing clients, building a positive relationship as the representative for the company.
- Conduct strategy audits to identify further opportunities for your clients.
- Prepare monthly reports and make recommendations for ongoing improvements with the rest of the team.
- Analyse analytics to identify areas of opportunity and utilise conversion rate optimisation tactics (i.e. A/B, split-testing etc.) to squeeze as much ROI as humanly possible out of each dollar spent.
- Educate clients on our SEO and PPC (Google AdWords, Facebook Ads & YouTube Ads) strategy and tactics.
- Think on your feet and act quickly.
- Provide an exceptional customer experience that can turn a negative into a positive.

**Our next Digital Eagles team member will also have**:

- At a minimum of 2+ years experience in a digital marketing agency.
- Exceptional customer service skills
- Well-rounded knowledge of digital marketing, including SEO, PPC (Google Ads, Facebook),
- Conversion Rate Optimisation and Growth Hacking.
- Experience in account management & new business sales/ upselling both face-to-face and on the phone
- Confident in setting and managing client expectations.
- Applause-worthy communication skills, both written and verbal
- Able to Whip-up professional client proposals and reports
- Strong strategic, analytic and problem-solving skills
- Proven ability to develop new sales strategies
- Great Intuition and attention to detail
- Outstanding interpersonal skills
- Confident in up-selling and retaining clients.

**The benefits of working with the Nexigen Digital team**

Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.

Some of the office perks include:

- A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
- A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
- A drink fridge loaded with an assortment of soft drinks, juices and water.
- A fully equipped private gym with weekly on-site personal training sessions
- Barista-made coffee and tea delivered to your desk.
- A team wellness centre with a sound-proof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, air hockey table, and comfortable chill-out bean bags.
- A Wheel of Rewards for recognising outstanding contributions to the company.
- An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.

We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

Please note that due to strict security requirements the successful applicant will be required to complete a National Police Check as a condition of employment.

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