Customer Care Analyst

1 week ago

Narre Warren, Victoria, Australia Nexigen Digital Full time

About your next workplace - Nexigen Digital


We are Australia's largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale, and Digital Eagles.


Every day our all-Australian team deliver exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.


Over the past thirteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.


Core Functions and Duties

  • Responding to high level complaints that are escalated during customer service interactions
  • Responding to and assisting customers that have left negative feedback
  • Managing customer cases that require a high level of customer service expertise
  • Responding to and managing domain eligibility eligibility complaints (liaising with customers and regulatory agency)

Key Skills

  • Excellent Customer Service skill
  • Ability to resolve high level complaints and deescalate frustrated customers
  • Critical thinking and creative problem solving
  • Understanding of web hosting products, domain policy and customer control panels.

The benefits of working with the Nexigen Digital team


Aside from being awarded "Employer of Choice" in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.


Some of the office perks include:

  • A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
  • A fullystocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
  • A drink fridge loaded with an assortment of soft drinks, juices and water.
  • A fully equipped private gym with weekly onsite personal training sessions
  • Baristamade coffee and tea delivered to your desk.
  • A team wellness centre with a soundproof gaming stadium featuring an 85" 4K TV, racing car simulator, pinball machine, arcade machine, air hockey table, and comfortable chillout bean bags.
  • A Wheel of Rewards for recognising outstanding contributions to the company.
  • An onsite salon where our resident barber and stylist provide free haircuts on a regular basis.


We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.


Please note that due to strict security requirements the successful applicant will be required to complete a National Police Check as a condition of employment.

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