Client Support Specialist

4 weeks ago

North Sydney, Australia Compass Group Australia Full time

Sydney Office, McMahons Point
- Hybrid work model
- FoodBuy Australia

**Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community.**

**The Position**
- Act as an intermediary between operators, the purchasing department and the E-Business team
- Support the sales process through sourcing and providing quotes in a timely manner.
- Provide logistics support and assist in resolving supply issues.
- Ensure cost of goods, logistics, quality and overall service of suppliers are adhered to
- Influence and mentor operational managers so they can understand the strategic direction of Supply Chain and a “bigger picture” understanding of the purchasing process.
- Ensure suppliers have appropriate third-party accreditation and insurances and are set up in line with company and supply chain policy.
- Provide instruction to operators relating to Supply Chain policy & procedures.
- Provide training and ongoing support to internal customers (e.g. Unit Managers) with operating the Compass Group systems
- Build relationships with operators - particularly those on site.
- Maintain good relationships between Compass Group and suppliers.
- Complete monthly reports including invoice price checks, site compliance and training on systems.
- Manage purchase orders for capital expenditure requests.
- Database management
- Excel based catalogue management.

**The Person**
- Foodservice experience with a demonstrated background in operations
- Intermediate computer skills including Excel, Word and PowerPoint
- Good communication skills - both written and verbal
- Good interpersonal skills - ability to establish and maintain a positive relationship with business stakeholders
- Ability to analyse situations and problem solve as required
- Experience in a previous customer service role
- Tertiary qualifications in Supply Chain (desirable)

**The Benefits**
- Paid parental leave.
- Multiple salary packaging options to make your dollar go further.
- Easy access to 100+ retail discounts
- Opportunity to learn new skills and grow in business.

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