Client Support Specialist

2 months ago

Sydney, Australia Novum Global Full time

**Support Specialist - Major Accounts**

Our client is a leading technology company known for pioneering comprehensive solutions in the legal and conveyancing sector. They are expanding their talented team to include a dedicated Support Specialist for Major Accounts, who will ensure exceptional service levels for national and international clients.

**Job Summary**: As a Support Specialist for Major Accounts, you will provide expert support and customer service for our national clients using a deep understanding of products and platforms. This role involves managing complex queries, liaising with internal stakeholders, and conducting thorough research to resolve issues effectively.

**Key Responsibilities**:

- Conduct detailed research and liaise with internal teams and external authorities to ensure accurate and timely information delivery.
- Record, analyze, and escalate client issues, ensuring thorough documentation and follow-up.
- Communicate effectively with clients and internal teams to meet and exceed customer service standards.
- Participate in major account projects, including international searches and specialized client requests.
- Continuously update knowledge of company products, services, and client management techniques.
- Experience in legal, conveyancing, or searching industries, with strong familiarity with searching systems and services.
- Proven track record of driving results and exceeding KPIs in a customer service environment.
- Exceptional problem-solving skills and the ability to manage complex client issues.
- Strong planning, organization, and relationship-building skills.
- Commitment to continuous learning and professional development.

**What this role offers**:

- A dynamic and supportive work environment in a rapidly growing sector.
- Opportunities for professional growth and development.
- Competitive compensation and benefits package.
- Flexible working arrangements to support work-life balance.

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