Front Office Manager

2 weeks ago

Melbourne, Australia PULLMAN Full time

**Company Description** Work Your Way to Albert Park**

Situated opposite Albert Park Lake, our dual-property Hotel has just re-opened to the world for a bigger, better 2022. With 378 rooms, restaurant, bar and café, and one of the largest conference spaces in Melbourne with 31 conference rooms, we are proud to work at Pullman and Mercure Melbourne Albert Park.

As we venture into this exciting new phase, we are looking for an experienced Front Office Manager to be part Front Office and Leadership team. Reporting to the General Manager, you will:

- Lead by example and empower your team to focus on a positive guest experience at all times
- Manage and activate the loyalty experience for our valued members. Drive loyalty engagement and enrolments.
- Facilitate your team / each individual's performance to ensure the highest levels of productivity
- Systematically analyse, control and report departmental costs, ensuring performance against budget
- Be responsible for handling guest feedback in an efficient and proactive manner, implementing changes to prevent re-occurrence
- Collaborate with other department heads to meet shared goals and responsibilities
- Ensure the team’s success; overseeing training and development
- Assist in developing, implementing and maintaining procedures; and drive service initiatives for Front Office

**Job Description** Does this sound like you?**
- Front Office Management experience with proven success
- A positive, solutions-based focus with strong strategic thinking and the ability to forward plan successfully
- Experience in coaching and developing a team with a passion for performance and development
- Excellent time management skills
- A desire to grow your skills and progress your managerial experience
- The ability to work flexibility including weekends
- Previous experience with a PMS - Opera will be highly regarded

**Additional Information** Why choose us?**
At Accor, we are committed to ensuring our people #feelwelcome and #feelvalued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts, career progression, learning & development opportunities and are excited to be implementing our new ‘Work Your Way’ initiative, further creating flexible and rewarding environments.
- Unfortunately we are not able to provide sponsorship for this role._

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