Front Office Manager

3 weeks ago

Melbourne, Australia Wyndham Destinations Full time

**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

An exciting opportunity for a passionate, customer experienced focused leader has arisen at our amazing Wyndham Hotel Melbourne. Do you have exceptional leadership qualities such as passion, great communication, accountability, innovation, and flexibility, then this could be perfect for you. Our next Front Office Manager will drive a team who are already ambitious, customer focused and motivated, the one thing they need is a supportive and driven leader to guide them to excellence.

**How You’ll Shine**

The Front Office Manager will be responsible for the following:

- Management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service.
- Effective supervision of all reservations, guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer and quality focused.
- Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
- Supervision of lobby services, ensuring guest arrivals and departures are as efficient as possible.
- Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
- Operation of an effective night audit function, receivables and reporting. Accuracy and attention to detail of this daily function being paramount while maintaining customer focus.
- Preparation of Front Office recurring reports, commenting on key performance indicators.
- Support Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
- Support Maintenance to ensure room standards, public areas, resort assets are maintained while meeting productivity goals.
- Ensure public areas are clean and well presented with regular monitoring. Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
- Adherence to WHS and Compliance procedures and policies

**How You’ll Be Rewarded**

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

- Competitive salary
- Subsidised Private Health Insurance (following successful probation completion)
- Professional development funding
- Birthday leave
- Discounted hotel stays across Australia, Fiji, New Zealand

**What You’ll Bring**

To be successful in this role, you will be:

- Work experience as a Front Office Manager or similar role within a hotel environment.
- Self-motivated with genuine passion for hospitality and guest experience
- Experience supervising, training and motivating staff
- Confident in creating rosters and adhering to wage control
- Confident interpreting and generating reports as well as reviewing daily occupancies to ensure smooth operations
- Well presented with an eye for detail and strong organisational skills
- Calm and professional demeanor in all instances, confident in conflict resolution and complaint handling
- Solid Rooms Division knowledge
- Excellent time management and communication skills including rapport building between internal and external stakeholders
- Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
- Ability to work unsupervised
- Flexibility to work on a rotating roster including weekends and public holidays
- Undergo regular training
- Professional and punctual
- Team player with a high level of self-motivation

**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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