Client Support Coordinator

1 month ago

Collingwood, Australia BEN SAID PUB Full time

**We welcome fearless thinkers.**

For over 100 years, BEN SAID PUB has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.

We work on real cases, achieving important and positive results in real people’s lives, which is why we are one of Australia’s most respected law firms. BEN SAID PUB, experience you can count on.

**About the role**

We are seeking a dedicated and enthusiastic Client Support Coordinator to join our Client Support Team in our Collingwood VIC office. In this role, you will be the first point of contact for our clients, providing outstanding support and ensuring their needs are met promptly and efficiently.

Are you looking to re-enter the workforce or considering a career change? We understand that life can take unexpected turns, and we’re here to support you on your journey. At BEN SAID PUB, we value diverse experiences and believe that every background brings unique strengths. Whether you’ve been out of work for a while or are seeking a new direction, we offer a welcoming environment where you can grow and thrive.

As a Client Support Coordinator, you will be the first point of contact for all new client enquiries, which means you will be answering calls and taking information from clients over the phone. As a firm we exist to help everyday Australians, so when a client calls, we want you to provide a personalised, informative and above all, exceptional client experience.

**Please note that these roles will be commencing Monday 25th November and the first four weeks will require full-time attendance to accommodate training needs.**

**Some of your responsibilities**
- Maintain accurate and succinct records of each potential client in a database
- Assess enquiries to determine whether they are suitable for the legal services we provide
- Escalate urgent matters to manager or practice area
- Provide general legal information to potential clients
- Provide exceptional customer service, communicating with potential clients with empathy and compassion

**What you will get from us**

You will join a highly regarded plaintiff law firm that is dedicated to getting the very best outcomes for our clients. You will go through a comprehensive training program for the first 4 weeks (full-time) supported and guided by our experienced leaders along with continuous training sessions to make sure you are equipped to be the very best at the role.

**The experience we are looking for**

You will have a passion to help people and be able to provide the best client experience to all our clients. You will have the ability to display empathy on every call, be a great communicator and a natural problem solver. We work in a high-volume environment, so you will need to be able to manage your time effectively, while managing technology to assist when taking calls. You will be flexible with a desire to always accommodate client and business needs.
- Demonstrated experience in a client/customer service or sales role
- Call centre background useful but not essential
- Strong analytical and reasoning skills
- Excellent written and verbal communication skills
- Demonstrated ability to handle large volumes of work
- Ability to show empathy and understanding towards clients’ circumstances and needs
- Demonstrated ability to work under pressure and manage competing demands
- Experience in managing emotionally charged clients and situations is desired

Bring your enthusiasm and compassion to our team and make a meaningful impact on our clients’ experiences.

**Our People Commitment comes with the following benefits**:

- Ongoing coaching and career development opportunities
- 22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy
- End of Year leave, 1 day first year, 4 days after 2 years
- Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement
- Fitness and wellbeing discounts
- A hybrid flex working model
- Salary Continuance & Life Insurance
- 17.5% Annual Leave Loading

Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.

We love that you have a life outside of work and we’re happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements. Applications from First Na

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