Clayton Admissions/customer Service Admin Officer

3 weeks ago

Clayton, Australia Monash Health Full time

Reference Number
- 57718
- Employment Type
- Part Time Ongoing
- Entity
- Monash Health
- Department
- HIS Admissions/Customer Service
- Location
- Monash Medical Centre Clayton
- Position Summary
- Permanent Part Time - Approx. 5 shifts per fortnight

**Indicative roster**:
Week 1: Thursday 0700-1530 & Friday 0700-1600

Week 2: Tuesday 0800-1630, Thursday 1130-2000 & Saturday 1600-2000

Health Information Services (HIS) at Clayton has an exciting opportunity for enthusiastic and experienced Administration/ Customer Service Officer to join our team at the **Main Reception** of **Monash Medical Centre.**

**About Monash Health**

**About the HIS Team and the Role**

In this administrative role your primary responsibilities will include:

- Provide customers exceptional customer service both face-to-face and over the phone;
- Complete and ensure accurate data entry when admitting and updating patient details on the Patient administrative system (iPM), and other data entry and administrative duties as required (as outlined on the attached PD)

**Operating Hours**

The Monash Medical Centre (MMC) Clayton Main Reception/Admissions Department is open 7 days per week. Shifts start and finish times may vary between 7am and finish at 8pm with the potential of operating hours to be changed and extended as the service continues to grow

Staff may also be required to travel to other Monash Health sites.

**About You**

We are seeking people to join our patient-focused team who possess the following:

- Thrive in a busy and multitasked workplace
- Pride and passion for customer service
- Have a passion and are able to learn new systems and processes quickly
- Exceptional interpersonal and communication skills
- Demonstrate interpersonal understanding by demonstrating empathy and sensitivity to feelings of others.
- Be self-motivated and committed to self-improvement.
- A positive approach to a frequently changing environment.
- Administrative experience in a Health related field will be looked upon favourably as well as the completion of a medical terminology course.
- Flexibility in availability, rostering and working hours is essential.
- Demonstrated ability to complete tasks in timely manner
- Is a team player

**What’s in it for you?**

You will be part of a dynamic changing environment that will have future growth. You will also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay and access to staff car parking.

**Things you need to know**

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

**How to Apply**

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Offers of employment can only be made once all required probity checks have been completed. These include:

- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.

A request to conduct probity checks does not guarantee that an offer of employment will be made.
- Selection Criteria
- Extensive Customer Service Experience
- Pride and passion for dealing with challenges in customer service
- Want part time employment
- Ability to work at all sites as per advertisement
- Flexibility to cover sick leave shifts at short notice
- Availability to work morning and afternoon shifts as required over a 7 days a week roster
- Experience using the Patient Administration System iPM or similar
- Contact Person
- Name
Position
Phone
- **Lisa Gelberidis**

**Manager
- Monash Sector Admissions/Customer Service**

**9594 2046**
- Advertising Closing
- 05/01/2023

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