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Part Time Office Administrator Clayton Care Home

4 months ago

Clayton, Australia Bupa Full time

**About the Home**

Our Clayton care home is set within a lively community 25kms from the CBD, surrounded by a hospital, supermarket, and schools. It consists of 155 beds, with a variety of care types. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. We are proud that Bupa Clayton's strong commitment to a happy, quality Home is reflected in our most recent independently-verified team engagement score of 80+, which is considered world class against global benchmarks.

**Benefits of Bupa**
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Internal transfers across our care homes
- Discounts on Bupa products - Healthcare, Optical, Dental & other retail partners

**About the Role**

As an Office Administrator, known as a Customer Service Consultant (CSC) at Bupa, you will work alongside two other CSC’s and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home. This is a part time role, working 3 days per week.

**Duties**

Each CSC has their own portfolio of duties.Generally, we have one that focuses on rostering and pay, one on training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties.Below is an example of tasks but you certainly wouldn’t be responsible for all of them
- Management of resident administration including enquiries, admissions and maintaining occupancy targets
- Staff rostering including HR administration support
- Financial management including petty cash, receipting, and banking
- General administration including document control, mail, customer service, reception, maintaining the coffee machine etc

**Skills and Experience**

PatienceWorking in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
- Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role.You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up.
- Intermediate to advanced skills across the MS Office Suite
- Previous experience gained in a similar admin/customer service role
- Highly developed organisation and time management skills - prioritisation and self-direction is key in this role

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

We aim to provide a culturally safe workplace where First Nations peoples knowledge, education and lived experience is seen as a strength. Bupa have publicly committed to a holistic approach to First Nations engagement, development and celebration through a partnership with Reconciliation Australia who have endorsed our second Stretch Reconciliation Action Plan (2023-2026).
- We acknowledge the Traditional Owners of country throughout Australia. We pay our respects to Elders past, present and emerging and celebrate the diversity of Aboriginal and Torres Strait Islander peoples and their ongoing culture and connection to lands, waters and skies._
**How to Apply