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Inbound Customer Service Consultant

4 months ago

Melbourne, Australia Startek Full time

Start Date: Monday 5th of June 2023
- Work from Home (after training in our Melbourne CBD office)
- Rotating Roster: Monday to Friday, 8:00am to 8:30pm

**About Startek**
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.

**About the Role**
We are currently recruiting multiple Inbound Customer Service Consultant roles to be part of a campaign for one of Australia's largest freight and logistics companies. In this role you will provide high levels of customer service to customers calling to book couriers and to enquire about their parcel deliveries, cards left and track and trace. The aim of the centre is to provide excellence in customer service and to assist customers and help problem solve with any issues they may be experiencing.
- Start Date**:Monday, 5th of June 2023**:

- **Work from Home (after training)**:

- Rotating Roster**:Monday to Friday, 8:00am to 8:30pm**:

- Casual Contract: $29.40 + Super
- Approx. **35 paid hours per week with no weekends**:

- **12 days classroom style** and **'on the job' style** training with plenty of support until competent. Training will be in our Melbourne CBD offices
- Opportunity for **future career development** and **ongoing job opportunities**

**What we are looking for**:

- Customer Service experience from within hospitality, retail or call centre
- Experience in administration or warehousing + customer service experience
- Passionate about providing an outstanding customer experience
- Active listening skills with the ability to empathise
- Sound judgement and decision making skills
- Outstanding verbal & written communication skills
- Ability to achieve and maintain KPI's
- Strong resilience and ability to work under pressure
- Ability to handle difficult calls
- High attention to detail and data accuracy skills
- Ability to work well within a team environment
- Intermediate computer and numerical skills required

At Startek we have our reward and recognition programs, social club, Employee Assistance Program, smart casual dress code as well as the opportunity to explore future career pathways within a global organization. The work environment is fun and friendly

**How do you join our team?