Customer Service Inbound

2 months ago


Melbourne, Australia Rinnai Australia Full time

**Work close to home in Keysborough**:

- ** Hybrid work arrangements (3 days in office and 2 days from home)**:

- ** Supportive team and great company culture**

Welcome to **Rinnai Australia.** A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets. Our People are at the heart of everything we do, and we attribute our success and growth over the last 50 years to the contribution of our workforce. In joining the **Rinnai **family, you will be supported at every turn.

We have full time employment opportunities available in our After Service Support department, working business hours Monday to Friday.

**_ About the role:_**
- Answer incoming calls and manage service booking requests
- Process bookings in the job management system
- Manage customer enquiries relating to bookings, warranties, and other issues
- Provide updates to customers on booking status
- Escalate customer complaints to relevant department for prompt resolution

**_ About you:_**
- Strong customer focus and the ability to remain calm
- Excellent communication skills
- Patience and understanding from a customer's viewpoint
- A positive attitude with a strong work ethic
- Call centre experience or other relevant customer service background

The role will suit individuals who enjoy a high-volume inbound role and those who are passionate about providing outstanding customer care. Your previous background working in a similar role will be held in high regard.

**Rinnai Australia** will support your efforts to achieve excellence. We offer a supportive team environment, modern premises with onsite car parking, hybrid working arrangements, development opportunities, health and wellbeing programs, and generous discounts across our entire product range.

If you are looking for that next role that will provide you with an opportunity for success and development, then we would love to hear from you.

Applications Close: 10 Oct 2024



  • Melbourne, Australia Acquire BPO Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...


  • Melbourne, Australia Placing Heads Recruitment Full time

    Very warm, welcoming employer Be valued and appreciated Work autonomously The Company Located in Ormond, this family run bin hire business is looking for a switched on, “can-do” person to take over their Inbound sales, Customer Service and Logistics management in their Ormond Office. Their primary focus is service delivery at its best so this person...


  • Melbourne, Australia Labourpower Recruitment Services Full time

    **Duties and Responsibilities** - customer phone calls - General ad hoc duties - Work closely other team members to ensure customer order processing, order amendments, requests and general enquiries are processed in a fast, accurate and efficient manner. - Provide a personalised excellence of service specific to each customer’s needs. - Assist in...


  • Melbourne, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Inbound Consultant

    6 months ago


    Melbourne, Australia Optimum Consulting Group Full time

    A terrific opening has become available to join a growing superannuation firm in Melbourne's cbd on a 12 month fixed term contract. This role is an Inbound Consultant - Superannuation Specialist, providing high quality and professional customer service to existing and prospective members and employers. **The Role** Working within a team of 20 colleagues,...


  • Melbourne, Victoria, Australia Specsavers Full time

    About the RoleThe Inbound Logistics Manager will be responsible for ensuring the efficient movement of stock across all regions, working closely with carriers and internal stakeholders to achieve minimal out-of-stocks. This role will also lead a team of Inbound Planners to ensure service levels are met and future requirements are scoped.Key...

  • Head of Product

    6 months ago


    Melbourne, Australia Jivaro Full time

    **Based: Melbourne** We are searching for a professional Head of Product - Inbound for one of our prestigious travel industry clients. This position is to join Abercrombie & Kent’s Australian head office team based in Melbourne - an international company widely regarded as the leading luxury travel company in the world. The Head of Product - Inbound...


  • Melbourne, Australia Tech Mahindra Full time

    Join us at Tech Mahindra as a Customer Support Associate and be part of Australia's largest telecom player! But wait, there's more! What's in it for YOU? - Flexible working arrangement from home and office* - Competitive salary + Super + Penalty rates - An attractive rewards and incentive program - Internal career progression opportunities across several...


  • Melbourne, Australia Placing Heads Recruitment Full time

    Be valued: Work with a warm, family-run business that genuinely appreciates your Autonomy: Take charge and work independently. Convenient Location: Our office is right near Ormond Station. About the Company Our clients are a  family-owned skip bin hire business with a focus on delivering exceptional service to there loyal customers. Located in Ormond,...


  • Melbourne City Centre, Australia Travel Trade Recruitment Full time

    $65000 - $75000 per annum + super + bonus Melbourne CBD, Victoria - Reservations, Travel Agent - Permanent 4791SJ1 Favourite - I am looking for an experienced Inbound FIT or Groups Travel Consultant to work for a leading Inbound Travel provider based in Melbourne. Are you eager to join an established, leading travel company who value their staff? This is a...


  • Melbourne, Australia Weploy Full time

    **Benefits!**: - Award Winning Australian Brand - 7 package + quarterly commission - Early Sept Start - Monday to Friday working 3 days onsite, 2 from home **Your Next Role**: **Calling all Sale specialists!** We're looking for resilient, target driven and customer oriented individuals with at least 6-12 months recent Sales experience whether that be...


  • Melbourne, Australia Peninsula Health Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time Organisation: Peninsula Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 34675 **- Join our busy inbound sales and customer service team in a growing business** - **Work for a supportive, friendly team**: - **Salary range of $74,000 a year - with...


  • Melbourne, Australia Shell Energy Full time

    We invest time in our people and help them chart their own career trajectory - Be part of high performing team with a great team culture - We prioritise respect for each other, our customers, communities & stakeholders. **Who are we?** We are Powershop, Australia’s most recognised climate conscious energy retailer. We have been championing renewable...


  • Melbourne, Victoria, Australia Culture Amp Full time

    Culture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams.As a Customer Success Growth Associate, you will be the first point of contact with potential customers, informing them about the Culture Amp platform and qualifying inbound leads...


  • Melbourne, Victoria, Australia Suburban Rail Loop Authority Full time

    We are seeking a skilled Customer Service Representative to join our team at Suburban Rail Loop Authority. As a key point of contact for our customers, you will be responsible for handling inbound queries, providing timely and relevant information, and managing feedback and concerns.About the Role:As a Customer Service Representative, you will be the primary...

  • Inbound Storeperson

    5 months ago


    Melbourne, Australia Labourpower Recruitment Services Full time

    Full Time Position - Dayshift 5am - 1pm - 63k Package plus early morning loading - Cold Storage - Altona North location **The role of the Storeperson is to effectively & efficiently complete tasks pertaining to accurately picking, packing, transferring, storage, labelling and delivery sortation the right orders to the right customer at the right time. Has...


  • Melbourne, Australia The Recruitment Company Full time

    We're looking for a passionate customer service guru to provide a 1-call resolution experience in the waste collection business.  You will create excellent customer experiences responding to inbound calls from potential  and current customers, assist with a variety of activities including customer service, onboarding and customer retention. If you have...


  • Melbourne, Australia The Hassett Group Full time

    5-days in beautiful Port Melbourne office - Salary $65k - $70k + super. - Join a team that collaborates, supports, and celebrates success together. **ABOUT OUR CLIENT** Our client is a multi-awarding winning Australian food manufacturing business with decades of experience and a household Australian name. As they continue to grow they are on the lookout for...


  • Melbourne, Australia Commercial-RTA-Customer Experience Full time

    Real Estate software support for Real Estate Agency clients.  Inbound technical queries from onboarding support to ad-hoc requests. Hybrid working, sociable team and career development opportunities. Who We Are Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology...

  • Warehouse Coordinator

    6 months ago


    Melbourne, Australia Mondelēz International Full time

    Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. Mondelēz International empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic global and local brands such as Oreo, Cadbury, Philadelphia,...