Customer Service Officer

1 month ago


Parramatta, Australia Quay Appointments Full time

**Contract Type**:

- Contractor**Location**:

- Parramatta - New South Wales**Industry**:

- Business Support**Contact Name**:

- Sophia Marzolini-
**Contact Phone**:

- 02 8257 0500**Date Published**:

- 24-Nov-2023**Customer Service Officer**
**Parramatta NSW**
**$32.73p/h + super**
**12 month contract**

Our client operates a large Shared Service Centre, delivering vocational education and training Annually, the network trains over 500,000 students in campus, workplace, online, or distance education methods of education. They are looking for motivated and reliable problem-solvers to assist them in the delivery of their operational services during their peak activity period.

**Benefits**:

- Work for one of the largest Government education departments
- Close to Transport

**Primary purpose of the role**
This purpose of this role is to deliver high quality customer service and to support our school based and corporate customers by providing initial advice and direction in relation to finance, human resources and technical systems related queries within a shared services contact centre environment.
In addition, the role assists in the recording and maintenance of the customer enquiries data base as part of the customer relationship management system.

**Key functions of this role include**:

- Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases
- Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis

**Key skills and attributes you will require to be successful in this role include**:

- Strong commitment to customer service
- Display resilience and courage
- Manage self, including accountability and initiative
- Communicate effectively
- Think and solve problems
- Strong technical experience, with the ability to use multiple technology platforms and databases

**Essential Requirements**
- Ability to work on a rotating roster, Monday to Friday between 7:30am to 6:00pm

**How to Apply**

*Please submit your resume as a word document*



  • Parramatta, Australia Ashdown Consulting Full time

    $36.25 per hour + super - 11-month contract - Parramatta **Customer Service Officer | 11 Month Contract | $40.23 P/H Incl. Super** - $36.25 per hour + super - 11-month contract - Parramatta **About the company** Working for a multi-national electronics and appliances manufacturer and distributor that has a passion for making life easier for its customers....


  • Parramatta, Australia NSW Government -Department of Education Full time

    **Customer Service Officer** - **Temporary Full-Time until 30 June 2024**: - **Supportive and Collaborative environment**: - **Location: Parramatta**: - **Salary ranges from $79,032 - $86,540 plus employers’ contribution to superannuation and annual leave loading** - An exciting opportunity for a skilled and experienced individual to join the _ -...


  • Parramatta, Australia Ashdown Consulting Full time

    $300 /day + Super - 3 Month Contract - Parramatta / WFH **Customer Service Officer |3 Month Contract |$333/ day inc. Super** - $300 /day + Super - 3 Month Contract - Parramatta / WFH **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are...


  • Parramatta, Australia Synaco Global Recruitment Full time

    The company A well established business who pride themselves on their exceptional service, quality, and expertise in the steel industry.  They are known as the go to company with a national footprint, with the largest warehouse facility of all steel distributors. Role Overview: We are looking for a Customer Service Officer, to join the team on an...


  • Parramatta, Australia Uniting Full time

    Customer Service Officer - Full time Fixed term contract to **Mid January 2025.** Parramatta CBD office - 5 minutes from train station. Supportive, inclusive and very friendly team! As a Customer Service Officer, you will be instrumental in delivering exceptional customer service. Your role encompasses identifying and fulfilling the needs of external...


  • Parramatta, Australia Ashdown Consulting Full time

    $32.73 p/h + super - 10 month contract - Parramatta, Bathurst, Newcastle & Wollongong **Customer Service Representative | 10 Month Contract | $36.33 p/h Including Super** - $32.73 p/h + super - 10 Month Contract - Parramatta, Bathurst, Newcastle & Wollongong **About the Company** We are seeking multiple experienced Customer Service Representatives to join...


  • Parramatta, Australia Public Sector People Full time

    3 month temporary - $32.17 p/h + Super - 5 minute walk from Parramatta Station Public Sector People are proudly partnered with City of Parramatta to recruit for 3 customer service officers. Contract: 3 months Pay rate: $32.17 p/h + Super Key Responsibilities: - Manage high volume calls, providing exceptional customer service - Provide information of...


  • Parramatta, Australia Uniting Full time

    Customer Service Officer - Full time Fixed term contract to 30th May 2025 - Parramatta CBD as a base location 3 days working from the office and 2 days working from home About Uniting At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative,...


  • Parramatta, Australia Uniting Full time

    Customer Service Officer - Full time Fixed term contract to 30th May 2025 - Parramatta CBD as a base location 3 days working from the office and 2 days working from home About Uniting At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative,...


  • Parramatta, Australia Public Sector People Full time

    3 month temp contract w/ potential to extend - Located in Parramatta - $40 p/h + Super Public Sector People are proudly partnered with City of Parramatta Council to recruit for multiple customer service officer on a temporary basis. Initial 3 month temp contract w/ potential to extend Hourly Rate: $40 p/h + Super Key Responsibilities: - Manage high...


  • Parramatta, Australia Public Sector People Full time

    3 month temp contract w/ potential to extend - Located in Parramatta - $40 p/h + Super Public Sector People are proudly partnered with City of Parramatta Council to recruit for multiple customer service officer on a temporary basis. Initial 3 month temp contract w/ potential to extend Hourly Rate: $40 p/h + Super Key Responsibilities: - Manage high...


  • Parramatta, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is currently seeking 3 x experienced Customer Service Officers to join our team in Parramatta and/ or Dubbo.- This is an opportunity to work with an essential organisation creating a more sustainable future for the state.- This role offers the flexibility to work around life, your contribution will be valued,...


  • Parramatta, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking an experienced Customer Service Officer to join our team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a...


  • Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Northern CPPYJ- Location: Parramatta, NSW, AU, 2150 Lithgow, NSW, AU, 2790 St Marys, NSW, AU, 2760 Penrith, NSW, AU, 2750 Blacktown, NSW, AU, 2148 Mount Druitt, NSW, AU, 2770- Req ID: 60429**Customer Service Officer** **Location - Western Sydney Nepean Blue Mountains District (Parramatta, Blacktown, Mt Druitt, St Marys, Penrith)** **Employment...


  • Parramatta, Australia Parramatta City Council Full time

    The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and...


  • Parramatta, Australia Parramatta City Council Full time

    The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and...


  • Parramatta, Australia HCF Full time

    **About The Role** Join HCF’s Membership team as **Customer Service Officer - Member Maintenance.** In this role you will provide a high level of customer service to our valued members. Your role will be to maintain membership and payment records for direct debit / credit card transactions of HCF customers. You will also provide correct and quality...


  • Parramatta, Australia HCF Full time

    **About The Role** Join HCF’s Membership team as Customer Service Officer - Onboarding & Cancellations. In this role you will provide a high level of customer service and positive experience to our valued members. Your role will be to maintain membership and payment records for direct debit transactions and refunds. As Customer Service Officer you will...


  • Parramatta, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Location: Parramatta, NSW** **Type: 3 month fixed term contract** **The opportunity** **We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Officer for a 3 month fixed term contract. In this role, you will be the primary point of contact for our...


  • Parramatta, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Location: Parramatta, NSW** **Type: 3 month fixed term contract** **The opportunity** **We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Officer for a 3 month fixed term contract. In this role, you will be the primary point of contact for our...