Customer Service Officer
2 months ago
**Contract Type**:
- Contractor**Location**:
- Parramatta - New South Wales**Industry**:
- Business Support**Contact Name**:
- Sophia Marzolini-
**Contact Phone**:
- 02 8257 0500**Date Published**:
- 24-Nov-2023**Customer Service Officer**
**Parramatta NSW**
**$32.73p/h + super**
**12 month contract**
Our client operates a large Shared Service Centre, delivering vocational education and training Annually, the network trains over 500,000 students in campus, workplace, online, or distance education methods of education. They are looking for motivated and reliable problem-solvers to assist them in the delivery of their operational services during their peak activity period.
**Benefits**:
- Work for one of the largest Government education departments
- Close to Transport
**Primary purpose of the role**
This purpose of this role is to deliver high quality customer service and to support our school based and corporate customers by providing initial advice and direction in relation to finance, human resources and technical systems related queries within a shared services contact centre environment.
In addition, the role assists in the recording and maintenance of the customer enquiries data base as part of the customer relationship management system.
**Key functions of this role include**:
- Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases
- Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis
**Key skills and attributes you will require to be successful in this role include**:
- Strong commitment to customer service
- Display resilience and courage
- Manage self, including accountability and initiative
- Communicate effectively
- Think and solve problems
- Strong technical experience, with the ability to use multiple technology platforms and databases
**Essential Requirements**
- Ability to work on a rotating roster, Monday to Friday between 7:30am to 6:00pm
**How to Apply**
*Please submit your resume as a word document*
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