Front Office

6 months ago

Canberra, Australia Hyatt Hotel Canberra Full time

Summary

About Park Hyatt Canberra

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

This is your chance to work with exclusive clientele at a luxurious heritage property like no other.

As a valued member of the team you will enjoy:

- Complimentary employee meals
- Training and development opportunities
- Laundered uniforms
- Complimentary and discount accommodation at Hyatt properties worldwide

About the Role

The Assistant Manager - Front Office (Nights) will be responsible in managing the overnight operation of the efficient running of the hotel in line with Hyatt International Corporate strategies and brand standards. This position requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members while maintaining the highest levels of guest service.

Some of the responsibilities include:

- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Integrates and trains employees, providing support for skills development.
- Ensure all operations and cash handling are done per policies and procedures.
- Ensure completion of any Front Office related projects as delegated.
- Complete the night audit in an efficient and accurate manner.
- Audit Food & Beverage cashiers work and correct discrepancies.

**Qualifications**:

- Recent experience as Assistant Manager (Nights) or Team leader (Nights) in a hotel, highly regarded.
- Excellent leadership and associate relation skills with ability to train, coach and counsel.
- Must be able to work a flexible schedule, including weekends and holidays.
- Knowledge of Opera is desirable.
- Well-developed communication skills

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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