Front Office Manager

3 months ago

Canberra, Australia Crowne Plaza Hotels & Resorts Full time

We're looking for Front Office Manager to join our team at Crowne Plaza Canberra, reporting to the Operations Manager, this role will champion our guest experiences and mentor our Front Office team.

**Your day to day**

You’ll lead the team to success, rolling up your sleeves and working side by side to deliver a superior guest experience. You'll take responsibility for compliance and quality, including the satisfaction of both our guests and staff - ensuring brand and company standards are maintained. You’ll focus on ensuring our team deliver authentic, memorable experiences for our guests while supporting and developing the team to drive results.

Following are some ideal day to day activities but not limited to
- Having authentic conversations with our guests to resolve their issues, queries or concerns
- Overseeing the Hotel operations in the absence of Senior Management
- Being the first point of contact for any critical emergency situations
- Leading the team to deliver results that positively impact guest experience and overall Hotel performance
- Focusing on team development to ensure our team are continuously learning and broadening their skills
- Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
- Conducting regular front office inspections to ensure we’re making the right first impression
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
- Undertake all practical measures to identify assess, control and monitor workplace risks to health.
- Ensure implementation of corrective action arising from accident investigation and hazard reports.
- Ensure supervision of workplace health and safety aspects of work undertaken by staff.

**What we need from you**
- Experience in a similar role in a hotel environment
- Positive energy, eye for detail, and passion for delivering great guest experiences
- Ability to have genuine connections with guests and colleagues
- Ability to work in a fast-paced environment and prioritise workload
- Strong attention to detail, written and verbal communication and organisational skills
- Team player with a collaborative approach to work
- Responsible Service of Alcohol certificate, First Aid and CPR certification
- Working rights for Australia

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

- Paid birthday leave
- Hotel perks, including accommodation and food & beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options.
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG.
- Access to our discount retail platform that makes your pay for even further

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

We are proud to be IHG and we know you will be too #Gofurthertogether.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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