Front Office Operations Manager

1 week ago


Canberra, ACT, Australia Grupo Mantra Full time

Accor is a world-leading hospitality group, operating in over 110 countries with more than 5,000 hotels and 10,000 restaurants and bars.

As a proud member of Accor, Mantra 2 Bond Street offers centrally located accommodation in Sydney's premier shopping and financial precincts, close to iconic attractions including the Opera House, Pitt Street Mall, and Darling Harbour.

We are seeking an experienced professional to join our dedicated Front Office team as an Assistant Manager, responsible for overseeing daily operations and ensuring exceptional customer service.

Key Responsibilities:

  • Manage daily Front Office operations, ensuring seamless guest experiences
  • Address guest complaints efficiently, demonstrating empathy and respect
  • Serve as a role model, supervising and motivating Team Members
  • Provide personalized service, consistently exceeding guest expectations
  • Assist in preparing rosters and utilizing Excel for data analysis

What We're Looking For:

  • A charismatic leader with a strong passion for service and excellent communication skills
  • The ability to maintain high personal presentation standards as an ambassador for the hotel
  • Flexibility to work varied shifts, including early mornings, evenings, and weekends
  • Proven leadership experience within a hotel environment
  • Knowledge of Sihot PMS (advantageous)
  • Previous experience in a Front Office leadership role

About Us:

  • Located in the heart of the Sydney CBD, close to public transport options
  • Awarded Employer of Choice at the Australian 2022 HR awards
  • Opportunities for personal and professional development via Typsy and Accor Academy
  • Access to global staff, family, and friends discounts from day one
  • Join a network of over 230,000 Accor hospitality professionals worldwide

Salary Estimate: AU$90,000 - AU$120,000 per annum, depending on experience



  • Canberra, ACT, Australia Grupo Mantra Full time

    Job Title: Front Office Operations ManagerWe are seeking a motivated professional with a passion for service to join our dedicated Front Office Team as an Assistant Manager. This role offers limitless opportunities to grow your career within a supportive network of like-minded professionals.


  • Canberra, ACT, Australia Grupo Mantra Full time

    Group Front Office Manager Role at Mantra 2 Bond StreetWe are seeking a highly skilled professional to lead the daily front office operations of our property. The ideal candidate will have excellent leadership skills, be able to motivate and supervise team members effectively.The successful candidate will also be responsible for handling guest complaints...


  • Canberra, ACT, Australia Accor Full time

    Accor is seeking an experienced Front Office Operations Manager to join our team at Novotel Canberra. With over 400 hotels in Australia and New Zealand, and over 5,000 globally, Accor offers limitless opportunities to grow your career within a supportive network of like-minded professionals.In this role, you will be responsible for assisting the Front Office...


  • Canberra, ACT, Australia Accor Full time

    The Role:We are seeking an experienced Duty Manager to join our Front Office team at Novotel Canberra. As a key member of our team, you will be responsible for assisting the Front Office Manager in managing the day-to-day operations of the Front Office.This is a hands-on role that requires a highly customer-focused individual who can lead by example in...


  • Canberra, ACT, Australia Accor Full time

    The Role:We are seeking an experienced Duty Manager to join our Front Office team at Novotel Canberra. As a key member of our team, you will be responsible for assisting the Front Office Manager in managing the day-to-day operations of the Front Office.This is a hands-on role that requires a highly customer-focused individual who can lead by example in...


  • Canberra, ACT, Australia Accor Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at Novotel Canberra, located in the heart of Canberra. Reporting to the Front Office Manager, you will be responsible for assisting in managing the day-to-day operations of the Front Office team.


  • Canberra, ACT, Australia Rydges Full time

    About the RoleWe are seeking a highly motivated and experienced Front Office Manager to join our team at Rydges Canberra. As a key member of our front office team, you will be responsible for ensuring the smooth and efficient running of our front office operations, providing exceptional guest service, and leading by example in all front office service...

  • Front Office Manager

    4 weeks ago


    Canberra, ACT, Australia ACT Government Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Weetangera Primary School. As a key member of our front office team, you will be responsible for providing exceptional customer service to students, staff, parents, and members of the wider community.Key ResponsibilitiesProviding administrative support to the...


  • Canberra, ACT, Australia Rydges Full time

    Welcome to Rydges Canberra, where our passion for delivering exceptional guest experiences shines through in every aspect of our service.Imagine yourself as our Front Office Manager, leading the team to provide a warm and genuine welcome to every guest, every time. With a keen eye for detail and a passion for building strong relationships, you'll be the...


  • Canberra, ACT, Australia Accor Full time

    Accomplish Exceptional Guest ExperiencesAt Accor, we're committed to delivering unforgettable guest experiences. As a Front Office Hospitality Professional, you'll play a pivotal role in creating memorable moments for our valued guests.About UsWe're an inclusive company that values diversity and promotes equal opportunities for all. Our flagship Canberra...

  • Front Office Manager

    4 weeks ago


    Canberra, ACT, Australia ACT Government Full time

    Job SummaryWe are seeking an experienced Front Office Manager to join our team at Weetangera Primary School. The successful candidate will be responsible for providing administrative support to the school community, including students, staff, parents, and visitors.Key ResponsibilitiesProvide exceptional customer service and respond to inquiries in a...


  • Canberra, ACT, Australia Grupo Mantra Full time

    Mantra Chatswood is a contemporary hotel located in the heart of Chatswood, a thriving business and shopping district. The hotel offers stylish apartment-style accommodation, featuring 165 Studio, one and two-bedroom apartments, each equipped to cater to all Sydney accommodation needs.We are seeking a motivated professional with a passion for service to join...


  • Canberra, ACT, Australia Accor Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Office Representative to join our team at Accor. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing arrivals and departures, and ensuring a seamless experience for our guests.Key ResponsibilitiesManage guest arrivals and...


  • Canberra, ACT, Australia Hyatt Corporation Full time

    About Hyatt Hotel CanberraLocated in the heart of Canberra, our hotel offers a unique blend of heritage charm and modern luxury. As a Front Office Associate, you will be part of a dynamic team that provides exceptional guest experiences.Salary & BenefitsCompetitive salary: $AU 25-$30 per hour (dependent on experience)We offer above award wage rates, access...


  • Canberra, ACT, Australia Accor Full time

    Job SummaryAs a Duty Manager at Novotel Canberra, you will be responsible for leading the Front Office team in delivering exceptional customer experiences. This is a hands-on role that requires a customer-focused individual who can lead by example in meeting and maintaining our team brand standards.Key Responsibilities* Evaluate guest satisfaction and drive...


  • Canberra, ACT, Australia Healthscope Full time

    Job OverviewWe are seeking a highly organized and communicative Patient Admission Officer to join our team at Healthscope. In this role, you will be responsible for managing the front desk operations of our hospital.Key ResponsibilitiesAdmit and discharge patients in a timely and efficient mannerEnsure accurate and complete patient information is entered...


  • Canberra, ACT, Australia Accor Full time

    At Accor, we're passionate about delivering exceptional guest experiences. As a Guest Service Agent, you'll be the first point of contact for our guests and play a vital role in ensuring their stay with us is memorable.Job OverviewWe're seeking a highly motivated and customer-focused individual to join our front office team at Novotel Canberra. As a Guest...


  • Canberra, ACT, Australia Grupo Mantra Full time

    At Grupo Mantra, we are seeking a seasoned professional to take on the role of Senior Hospitality Operations Manager.About UsWe are a world-leading hospitality group, present in 110 countries with over 5,000 hotels and 10,000 restaurants and bars. Our team of over 300,000 employees is dedicated to providing exceptional experiences for our guests.Job...


  • Canberra, ACT, Australia Grupo Mantra Full time

    Accor is a world leader in the hotel industry, with a presence in 110 countries and a portfolio of incomparable brands led by over 300,000 employees worldwide.Mantra 2 Bond Street, a proud member of Accor, offers centrally located accommodation in Sydney's premier shopping and financial precincts, close to Sydney's famed attractions.We are seeking a...


  • Canberra, ACT, Australia Australian Office Of Financial Management Full time

    Job Title: Deputy Chief Financial OfficerJoin the Australian Office of Financial Management (AOFM) as a Deputy Chief Financial Officer in the Operations Group. This key leadership role supports the Chief Financial Officer in leading the Finance team to ensure the effective and efficient financial management of the AOFM.Key Responsibilities:Lead and manage a...