Assistant Manager Front Office

7 days ago

Canberra, Australia Hyatt Hotel Canberra Full time

Summary

About Park Hyatt Canberra

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

This is your chance to work with exclusive clientele at a luxurious heritage property like no other.

As a valued member of the team you will enjoy:

- Complimentary employee meals
- Training and development opportunities
- Laundered uniforms
- Complimentary and discount accommodation at Hyatt properties worldwide
- Discounted Gym Membership at our Clubhouse

About the Role

Hyatt Hotel Canberra is seeking a motivated, passionate and experience leader who will guide, inspire and coach our front office team, creating memorable guest experience and achieving and maintaining the highest levels of guest service.

The Assistant Manager - Front Office will focus on supporting the day-to-day activities of the Rooms Operations Team which includes Front Office, Bell Service and Concierge. This position requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

Some of the responsibilities include:

- Welcome guests and foster customer loyalty
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Assume responsibility for all activities in the Hotel in the absence of more senior personnel.
- Be fully aware of all activities within the Hotel on a day to day basis.
- Coach and counsel employees to reflect Hyatt service standards and procedures
- Integrates and trains employees, providing support for skills development.
- Oversee and supervises guest arrivals and departures with the front office agents
- Insures proper staffing levels for customer service goals
- Ensure all operations and cash handling are done per policies and procedures

To be successful in this role you will need:

- Outstanding guest services skills, sophisticated verbal & written communication skills
- Excellent leadership and associate relation skills with ability to train, coach and counsel.
- Ability to work well under pressure in a fast-paced environment
- Experience in hotel operations management highly regarded
- Must be able to work a flexible schedule, including weekends and holidays
- Knowledge of Opera is desirable

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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