Incident Manager

7 months ago


Sydney, Australia Onset Full time

Are you ready for an adrenaline-fueled role where you'll be at the forefront of managing high-stakes incidents? We are currently looking for an Incident Manager who can act as a reliable point of escalation for service incidents.

**Why Join Us?**

**About the role **

Join our team as an NSC Incident Manager (IM) and prepare to embark on a thrilling journey. As an IM, you'll wield the power to ensure that every aspect of our incident management process is executed flawlessly, with unwavering efficiency. You'll take charge during unexpected service interruptions, guiding the restoration of normal operations at lightning speed to minimize any negative impact. Maintaining exceptional service quality and keeping our clients and business partners satisfied will be your top priority.

**What will you do?**
- Coordinate activities to respond to incidents and serve as an escalation point for major and significant (P1/P2) incidents.
- Direct support resources to where they are most required.
- Escalate lack of progress with incidents or risk to SLA achievement.
- Establish policies, systems, and procedures and monitor compliance with these.
- Analyze and report trends in incidents and contribute to the service improvement roadmap.
- Demonstrate a strong client focus and professional approach when communicating with customers, partners, and internal staff.

**Who You Are**
- Be assertive and confident to provide support to international clients in an enterprise environment
- 1 years experience of working in a complex client-facing role (e.g. Support Centre Analyst, IT Support, NOC engineer) with demonstrated commitment to delivering customer service excellence.
- Demonstrated skills with extracting data, using reporting systems and performing trend analyses (e.g. using MS Excel or other tools).
- Proven experience working in a Service Desk, technical support or other complex customer service role for a minimum of 2 years is highly desirable
- Familiar with working in an ITIL-aligned, managed-service provider environment with responsibility for consistent SLA achievement.
- Experience in mentoring, coaching or supervising others is highly desirable.
- Basic knowledge of using ticketing systems and supporting Cisco, Viptela and Fortinet SD-WAN products & technologies considered highly desirable.
- ITIL Foundation or Awareness training.


  • Is Incident Manager

    6 days ago


    Sydney, Australia WiseTech Global Full time

    **About the Role**: Level up your career and revolutionize the world of logistics with WiseTech Global! Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business...

  • Incident Manager

    4 days ago


    Sydney, Australia Protecht Group Full time

    Exciting role in a high performing Infrastructure team - Bring your passion for all things technical - Great work / life balance **_ About us_** We are Protecht - a fast growth Governance, Risk & Compliance (GRC) SaaS vendor. We provide world-class enterprise risk management, compliance, training, and advisory services to over 300+ customers across various...

  • Incident Manager

    5 days ago


    Sydney, Australia Protecht Group Full time

    Exciting role in a high performing Infrastructure team - Bring your passion for all things technical - Great work / life balance **_ About us_** We are Protecht - a fast growth Governance, Risk & Compliance (GRC) SaaS vendor. We provide world-class enterprise risk management, compliance, training, and advisory services to over 300+ customers across various...

  • Incident Manager

    7 months ago


    Sydney, Australia Mercer Full time

    **Incident Manager** **What can you expect?** - To be part of a collaborative and passionate (Line 2) team working with dynamic and growing businesses. - Reporting to MMC Pacific’s Senior Compliance Manager, this role will assist in the management of the Compliance Management Framework by supporting the Risk and Compliance team to provide procedural...

  • Incident Manager

    7 months ago


    Sydney Central Business District, Australia HAYS Full time

    A 6-month Incident Manager opportunity working for a government agency **Your new company** This Incident Manager role is a great job opportunity of working for renowned government agency based in Macquarie Park. **Your new role** ***As an Incident Manager, your role is to monitor IT events and systems, as well as a defined level of incident (including...

  • Incident Manager

    1 week ago


    Sydney, Australia Bluefin Resources Full time

    Based in Sydney or Brisbane - Large, enterprise environment - Incident Management - IT Networking and Security **Working as part of a close knit team, this Incident Manager / Service Delivery Management role will see you operating in a highly mission critical environment, and will utilise your exceptional customer service and incident resolution skills, and...


  • Sydney, Australia WiseTech Global Full time

    **About the Role**: Level up your career and revolutionize the world of logistics with WiseTech Global! Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business...

  • Incident Manager

    2 days ago


    Sydney Central Business District, Australia HAYS Full time

    6 months contract with good view of extension - BIG4 Bank - Hybrid work environment **Your new company** One of the BIG4 Bank **Your new role** - Responsible for fully validating the situation and the impact, assigning the relevant urgency of all incidents, and executing the correct level of the Incident Management process with a sense of urgency. -...


  • Sydney, Australia WiseTech Global Full time

    **About the Role**: Level up your career and revolutionize the world of logistics with WiseTech Global! Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business...


  • Sydney, Australia City People Solutions Full time

    Major Incident Manager - Sydney - Immediate Outstanding opportunity for a person with extensive incident management experience in an enterprise setting. **Job Description**: - Deep demonstrable knowledge of Incident, Problem Management processes - Demonstrated excellent communication skills - verbal, written, electronic.Proficient in the use of MS Windows...

  • Manager, Incident

    2 weeks ago


    Sydney, Australia Perpetual Limited Full time

    More time off for the things that matter - Up to 6 weeks’ leave- Work where you work best - Hybrid office/work-from-home environment The Manager, Incident & Problem is responsible for managing the end-to-end lifecycle of the Incident & Problem Management practices. You will develop, coordinate, and promote effective incident and problem management...

  • Major Incident Manager

    4 months ago


    Sydney, Australia ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Major Incident Manager

    3 months ago


    Sydney, Australia Interactive Pty Ltd Full time

    **LOCATION(S)** - Sydney **POSITION** - Permanent - **DEPARTMENT** - IT & Telecomms - At Interactive, we’re not just a tech company; we’re a dynamic force in the tech landscape, constantly growing and evolving. Join our renowned Incident Management Team, geared up to tackle any technical challenges our customers may encounter. As the **Major Incident...


  • Sydney, Australia Genesys Full time

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...


  • Sydney, Australia Class Super Full time

    HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red...


  • Sydney Inner Suburbs, Australia Suncorp Group Full time

    Critical Incident Manager Sydney or Brisbane - Great time to join as we embrace a maturity uplift within CIM and problem management - Perfect for someone with a continuous improvement mindset, really make a difference - Hybrid working model, on-call component, supportive and collaborative team We’re never just satisfied with how things are - because we...


  • Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Critical Incident Manager** **Sydney or Brisbane** - **Great time to join as we embrace a maturity uplift within CIM**: - **Perfect for someone with a continuous improvement mindset, really make a difference**: - **Hybrid working model, on-call component, supportive and collaborative team** We’re never just satisfied with how things are - because we...

  • Incident Coordinator

    3 weeks ago


    Sydney, Australia Pinpoint Talent Full time

    7 months casual contract with an option to extend - Digital Health Space - Brisbane, Sydney or Canberra location Be apart of a core function within the Government Health sector, shape the future direction with your Incident and Problem management skills. - **7 months casual contract with an option to extend**: - **Digital Health Space**: - **Brisbane,...


  • Sydney, Australia WiseTech Global Full time

    **About the Role**: We are seeking an ITSM Incident Manager in Sydney to join our Productivity and Delivery team. This is your chance to join a global leader and become responsible for managing the lifecycle of all incidents that occur across our customer and business operations. You will identify and lead initiatives for the effective and efficient...


  • Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Brisbane OR Sydney** - **Great time to join as we embrace a maturity uplift within CIM and problem management**: - **Perfect for someone with a continuous improvement mindset, really make a difference**: - **Hybrid working model, on-call component, supportive and collaborative team** We’re never just satisfied with how things are - because we know how...