Incident Coordinator
4 days ago
7 months casual contract with an option to extend
- Digital Health Space
- Brisbane, Sydney or Canberra location
Be apart of a core function within the Government Health sector, shape the future direction with your Incident and Problem management skills.
- **7 months casual contract with an option to extend**:
- **Digital Health Space**:
- **Brisbane, Sydney or Canberra location**
The Incident Coordinator will provide a wide range of experience, knowledge and skills, including, but not limited to:
- Support the user experience journey with the Digital Health infrastructure
- Undertake incident response activities involving containment, remediation and restoration or services
- Chair technical bridge calls with external and internal stakeholders and Agency partners
- Assist transition of incidents to Problem management and provide support to Problem management activities
- Support business continuity planning, and the development and implementation of recovery plans as required
- Develop, document and co-ordinate Operational Procedures to ensure appropriate service levels and quality of service are maintained
- Support Director to resolve incidents and system problems
- Contribute to executive and risk management meetings and contribute to risk management activities across the Agency
- Collaborate with stakeholders to provide quality Incident Management services
- Provide reporting and data analysis relating to Incident Management
- Support Incident Management functions on a 24x7 on call roster
Qualifications/relevant experience:
- Demonstrated experience in Incident Management
- Excellent stakeholder relationship skills
- Experience in problem management is desirable
- ITIL and ITSM knowledge is highly desirable
- Appropriate tertiary qualifications desirable
**Please note you must be an**
**_Australian citizen_**
If this sounds like you, APPLY TODAY
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