(Fixed-term) HR Operations Partner, Apac
3 weeks ago
**The Role**:
Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients' lives worldwide.
Moderna is solidifying its presence in Melbourne, a city at the forefront of Australia's biotech industry. Our Melbourne office focuses on commercial operations ensuring the delivery of our innovative products to the Australian market. We're inviting international professionals to join us in our mission of delivering the greatest possible impact to people through mRNA medicines.
As the HR Operations Partner, APAC, you will provide prompt and efficient HR support to employees in in the APAC region and build deeper expertise in HR Operations processes for Japan and Australia where our employees are located. This role is crucial for ensuring employees receive timely assistance, which directly impacts their satisfaction and ability to perform effectively. You will be responsible for managing HR processes, creating helpful FAQs, and overseeing legal compliance tasks. Your commitment to confidentiality and clear communication is fundamental in maintaining a trustworthy HR department, which is vital for the overall health and functionality of the organization.
We work collaboratively as a team, we are relentless in the pursuit of excellence, we are curious and will boldly challenge the status quo if we can provide a better way, and we aim to strike a balance between process efficiency, effectiveness, and controls and compliance. We are committed to delivering accurate, timely, and insightful information with a high level of customer service, while striving to continuously improve our processes to help scale our operations to support future growth.
**Here’s What You’ll Do**:Your key responsibilities will be**:
Act as the first point of contact for all inquiries and requests from employees and provide timely resolution.
Help employees navigate through Tier 0 (self-help) materials and Workday functionality.
Partner with HRBPs in the APAC region to improve HR operations process support for employees in these countries.
Create and document effective FAQs and "canned" responses for commonly asked questions. Identify gaps in processes, procedures, scripts, and FAQs, and create and document solutions.
**Your responsibilities will also include**:
Sit on the Knowledge Base Tiger Team and support the creation of Knowledge articles.
Assist with processing data changes within Workday for employees located in APAC.
Aid in reporting requests for APAC.
Use a professional and customer-focused approach for all inquiries.
Ensure employee privacy, including confidentiality and protection of sensitive reports or information.
Demonstrate excellent verbal and written communication skills, including proper grammar and tone.
**The key Moderna Mindsets you’ll need to succeed in the role**:
**Remove Viscosity**: You will streamline HR processes to ensure employees receive prompt and effective support, reducing any friction in HR operations.
**Act with Urgency**: This role requires you to provide timely assistance and escalate issues quickly to ensure employees' needs are met without delay.
**Here’s What You’ll Bring to the Table**:
BA/BS degree or equivalent is required; equivalent work experience required.
At least 3 years of relevant experience in customer service center and/or HR case management
Domain expertise in Workday and ServiceNow
Ability to build strong collaborative relationships, influence multiple partners, and establish common goals and objectives without sacrificing outcomes.
Excellent writing and verbal communication skills required.
Thrive in matrix environments, is flexible, collaborative, and deadline-driven.
Strong organization skills with attention to detail, laser-focused approach on delivery of results is required.
Proven ability to manage multiple inquiries/requests simultaneously and strong prioritization skills required.
Proven ability to take a complex business requirement and break it down into operational solutions required.
Analytical mindset, critical thinking, problem-solving skills required.
High-level proficiency in Microsoft Office Products required.
Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work.
We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with:
Quality healthcare and insurance benefits
Lifestyle Spending Accounts to create your
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