Quality Assurance Lead

3 weeks ago


Warriewood, New South Wales, Australia Blackmores Full time

About Us

At Blackmores Group, we're passionate about connecting people with the healing power of nature. As a leading natural health company in Australia, we've been dedicated to delivering quality health solutions for over 90 years.

Job Summary

We're seeking an experienced Quality Assurance Lead to join our team. In this key role, you'll oversee the development and implementation of quality management systems, lead a small team responsible for receiving, investigating, and responding to customer complaints and quality queries.

About the Role

This is an exciting leadership opportunity where you'll work closely with our Product Safety team to identify key issues and concerns. You'll then collaborate with manufacturing teams and contract partners to achieve the highest level of product quality. This role is based at our head office and packaging facility in Warriewood, Sydney.

Key Responsibilities

  • Create a culture of continuous improvement within the team
  • Liaise with manufacturers during issue investigations
  • Coach and mentor a team member to create a high-performing environment
  • Promote standardisation across brands and markets
  • Ensure effective complaint processing and SLA adherence

About You

  • A hands-on, collaborative leader who develops strong stakeholder relationships
  • Previous experience leading a small team and creating a positive team culture
  • Experience working within a GMP environment and using a Quality Management System

What We Offer

  • Opportunities for professional growth and development
  • Competitive salary package, including $120,000 - $150,000 per annum (dependent on experience)
  • Flexible working arrangements and a socially responsible work environment


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