Principal Channel Management

3 weeks ago


Brisbane, Australia Transport and Main Roads Full time

**Key responsibilities include**: - Manage, maintain, monitor, and lead the qld.gov.au digital site, product development and improvement in order to contribute to a positive customer experience and user interface. Gather business and customer requirements, and develop customer propositions, and product definitions. Develop high-level and detailed user requirement documents. Develop, manage, and implement online enhancement projects and contracts as required. Develop positive relationships with relevant industry providers in order to keep up to date with latest trends and changes within the digital technology space. Work with the customer insight team to define and maintain the product performance metrics and measurement systems. Work with the franchise management team in order to gain a better understanding of customer requirements and needs. Research and identify continuous improvement initiatives in order to ensure that the qld.gov.au channel is up to date with the latest digital trends. Influence and negotiate with partners, in order to gain agreement to project deliverables. Establish and maintain effective relationships with the team, suppliers, and other stakeholders to support the whole-of government product suite (qld.gov.au)
- Develop and promote a learning culture, with the aim of achieving best practise project delivery through enhancing the capabilities of staff. Contribute to and represent Smart Service Queensland's positive and professional working culture across government and within industry networks.
Applications may remain current for 12 months.
**Job Ad Reference**: QLD/558593/24
**Closing Date**: Wednesday, 1 May 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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