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Principal Channel Management
3 months ago
As Principal Channel Management you will:
- Oversee the planning and operation of the network to ensure Queensland government digital channels meet customer needs.
- Use insights and experience to drive continuous improvement of Queensland Government digital channels.
- Identify client business needs, current issues, and future direction, in order to support agencies to transform their services.
- Identify and present quality improvements and transformative opportunities to all agencies in order to ensure the ongoing delivery of simpler, clearer and faster services to Queenslanders.
- Contribute to the development of the stakeholder engagement model,and implement strategies to support agencies and the achievement of customer centric objectives.
- Contribute to the development and management of a multichannel content approach.
- Manage and facilitate internal resource allocation for the Team including delegation of work, in order to meet client agency levels and program objectives.
- Ensure appropriate tools are deployed to enable issues and client satisfaction to be tracked and trends identified and reported.
- Maintain own professional development and contribute to the professional development of others.
- Contribute and represent Smart Service Queensland's values, behaviours and positive, professional working culture across government and within industry networks.
- Contribute to managing and leading staff within the broader team including recruitment and selection, coaching and development of staff and succession planning in order to achieve established outcomes for the group.
