Customer Service Champion

4 months ago

Melbourne, Australia The Green Rebellion Melbourne Full time

Are you ready to be the voice of a revolution in clean, green living? The Green Rebellion is not your average cleaning company, and we’re searching for a **Customer Service Extraordinaire** to help us lead the charge from Melbourne

**Your Mission**:

- Be the first point of contact for our customers, ensuring every interaction leaves them feeling valued and excited to join our movement.
- Follow up on leads through inbound and outbound calls, guiding customers through their journey with precision and care.
- Craft and send personalised quotes using our intuitive booking system, aligning with each customer’s unique needs.
- Schedule or reschedule cleaning jobs for our team of eco-warriors, making sure every job runs like clockwork.
- Keep detailed records and manage booking calendars efficiently to ensure smooth operations.

**What You Bring to the Table**:

- A proven track record of exceeding customer service expectations.
- An excellent communicator who naturally goes above and beyond to delight customers.
- A proactive, positive mindset with a knack for organisation and multitasking.
- Passion for sustainability and a desire to be part of a movement that challenges the status quo.
- The ability to work independently as a subcontractor, managing your own responsibilities with confidence.
- An ABN is a must, along with a reliable laptop or computer (we’ll provide the phone).

**Why You’ll Love Working with Us**:

- Join a dynamic, mission-driven team that’s changing the face of the cleaning industry.
- Work from the comfort of your home while being part of Melbourne's most exciting eco-friendly movement.
- Enjoy the flexibility of part-time hours (15-20 per week) with the potential to increase as the business grows.
- Start with $30 per hour, **plus commission** for successful bookings **and bonuses** for hitting targets.
- For the right person, there’s a clear path to grow into a **management role** as we expand.
- Full training provided but customer service and sales experience a **must.**

Send us a cover letter which is guaranteed to impress and show off your communication skills along with your resume today

The Green Rebellion - Not Your Average Cleaning Company.

**Job Types**: Part-time, Subcontract

Pay: From $30.00 per hour

Expected hours: 15 - 20 per week

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplementary Pay:

- Commission
- Performance bonus

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Fluent English (required)

Work Authorisation:

- Australia (required)

**Location**:

- Melbourne, VIC 3004 (preferred)

Work Location: Hybrid remote in Melbourne, VIC 3004

Application Deadline: 06/09/2024
Expected Start Date: 09/09/2024

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