Customer Service Champion

6 months ago

Melbourne City Centre, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Are you a positive person with an eager to learn attitude? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions?

If so, this is the role you’ve been looking for We are currently looking for passionate Customer Service Champions to join our growing team in our fast paced contact centre located in the Melbourne CBD This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency

Here’s the good info you want to know...- Permanent full time or part time roles with multiple start dates available- Hourly rate & incentives- Monday - Friday rotating roster between the hours of 8am - 8pm (Weekend hours may be required as per client needs)- Penalty rates for any weekend work completed and anytime after 7pm- Comprehensive Full Time PAID training onsite with ongoing development opportunities- Hybrid opportunity once you've settled into your new role (mix of onsite & work from home requirements)- Monthly reward & recognition programs and celebrations with fun themed days- Book share library, board games, and usual kitchen supplies available- Access to a 24/7 employee health, wellness & safety platform- Employee Referral Program- Tenure Recognition Program- A diverse and supportive working environment - everyone is welcome here, and our differences make us stronger,- Great office location in Melbourne CBD - close to public transport and awesome food options

What our current team members love about the role and working at Probe- The people and their teammates are one of the main reasons they come to work- The flexibility available to them- Convenience of location (accessible parking, major shops over the road, train station walking distance)

Want to hear more?.Here’s what else they have to say

“I love that I’m able to offer help to clients and the satisfaction I get from making a positive impact on their lives when I do my job correctly. I also like the regular communication we get, the tips & reminders are really good & make our daily work easier to get done.” - Emilia, Customer Service Champion

“Helping people resolve their matters & seeing the change you can make is great. Also the work isn’t simplistic or repetitive like other contact centre roles. I get lots of interesting enquiries” - Sean, Customer Service Champion

“Great job security and I feel like I’m treated like a person here and not just a number” - Michael, Customer Service Champion

Please note, due to the nature of our client, to be eligible you must:
- Hold current Australian Citizenship,- Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you), and- Have lived in Australia for the last 5 consecutive years (a 5-year footprint)- Please note - working/bridging etc. visa's cannot be accepted.

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