Delivery Services Learning
3 weeks ago
A completed Bachelor’s degree from an accredited university or 2+ years Amazon experience - Experience in instructional design, including needs analysis and multi-media instruction - Experience formulating and implementing training strategies, policies, and procedures for standardization and delivery of training methodology throughout the organization - Project-management experience in a matrix organization - Experience with standard work sequencing, 5S, takt times, value streams, and other Lean Manufacturing concepts. - Experience in managing remote teams through virtual support. - Proven track record delivering results across project management, influencing change management.
Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.
The Delivery Services Learning & Talent Development Manager (L&TD), will be responsible for executing the strategy for learning and development initiatives that support the business objectives of AMZL Australia to include all Delivery Station Operations teams. They will play a critical role in the ACES Learning team supporting change & development within the organization and ensuring all training intervention represent best practice and is industry leading.
The L&TD, Delivery Services ACES leader is responsible for using the Learning Organization as a lever to develop and implement standard work practices and improve safety, quality, and performance results, with a primary focus on delivering core learning programs (new hire onboarding, vendor onboarding, technology training, other site-specific implementations), local area vendor performance, and Training Return on Investment (ROI). Reporting to the Delivery Services L&TD Manager, you will partner with the ECCF and WW Learning teams to ensure the driver training content meets the requirements for all regions where AU AMZL operates, determining current and future skill needs.
Key job responsibilities
- Foster the development and growth of Amazon employees (onboarding, mentoring, teaching, etc.).
- Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.
- Ensure that the Learning Department creates/updates accurate and useful information for Training schools, PMVs, SJIs, and other training aids/visuals.
- Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of Delivery Station performance and goals and required YOY improvements and provide training assistance where necessary in order to achieve these goals. Fully understand workflow, daily production goals and reports used to drive the business.
- React quickly and efficiently to production imperatives, scheduling conflicts and network-wide rollouts.
- Ensure and drive best practices standardization across all departments and sites.
- Ensure network standard training programs are implemented and consistently utilized as required across delivery services.
- Ensure that training is tracked and recorded, including progress and skill sets.
- Create, manage and update training content and associate compliance audits.
- Administer methods for gathering and tracking training metrics.
- Analyse and understand data to suggest improvements for training and operations.
- Track and communicate Learning Department goals, assignments and progress locally and at a network level.
- Take ongoing responsibility for ensuring that the Delivery Stations in region is operating safely and take immediate action to correct where necessary.
This is a 'sleeves rolled up' role when you will be setting the direction for training delivery, ensuring that it is executed to plan. It’s also a great opportunity to combine your passion for business development, learning and technology.
-
Delivery Services Learning
2 weeks ago
Melbourne, Victoria, Australia Amzn Commercial Srvcs Pty Ltd Full timeA completed Bachelor's degree from an accredited university or 2+ years Amazon experience - Travel Requirements 25-50% - Expert in the suite of Microsoft Office products including Outlook, Word, and Excel - Proficient use / understanding of SQL - Knowledge of Lean, Six Sigma and Kaizen techniques - Experience in instructional design, including needs analysis...
-
Learning Design
1 week ago
Melbourne, Australia Latitude Financial Services Full timeThe Learning and Knowledge Team play a key role in providing our employees and partners with innovative learning experiences that leave a lasting impression, drive high performing teams and keeps our business safe. Reporting into the Senior Manager Learning & Knowledge, the Learning Design & Delivery Consultant will design and deliver learning solutions for...
-
Delivery Services Learning
4 weeks ago
Melbourne, Australia Amzn Commercial Srvcs Pty Ltd Full timeA completed Bachelor’s degree from an accredited university or 2+ years Amazon experience - Travel Requirements 25-50% - Expert in the suite of Microsoft Office products including Outlook, Word, and Excel - Proficient use / understanding of SQL - Knowledge of Lean, Six Sigma and Kaizen techniques - Experience in instructional design, including needs...
-
Agile Delivery Lead
4 weeks ago
Melbourne, Australia Delivery Centric Technologies Full timeLooking for Agile Delivery Lead to join a fast-paced financial organization. We’d welcome you to apply! **Job Title: Agile Delivery Lead/Release Lead-Business Platform services, Digital Portfolio** **Location: Melbourne, VIC** **Employment type: Contract** **About Delivery Centric**: **Delivery Centric** is a **customer focused, technology solutions...
-
Agile Delivery Lead
2 weeks ago
Melbourne, Victoria, Australia Delivery Centric Technologies Full timeLooking for Agile Delivery Lead to join a fast-paced financial organization. We'd welcome you to applyJob Title: Agile Delivery Lead/Release Lead-Business Platform services, Digital PortfolioLocation: Melbourne, VICEmployment type: ContractAbout Delivery Centric:Delivery Centric is a customer focused, technology solutions provider for the APAC region. With a...
-
Delivery Services Leader Learning Coordinator
2 weeks ago
Melbourne, Victoria, Australia Adecco Full timeMaximum Term Contract - 6 Months with View to Permanency- $35 Per Hour; 8AM-4PM Monday Friday Located on Exhibition Street, MelbourneThe Learning Coordinator will help drive the development of training best practices and standards, enable implementation across the network, and share results with all operations leaders. The leader is responsible for helping...
-
Training Coordinator, Delivery Services Learning
2 weeks ago
Melbourne, Australia Amazon Commercial Services Pty Ltd Full timeHigh school or equivalent - Knowledge Management of Process Training or Learning and Development Experience. - Basic leadership skills and coaching and mentoring experience. - Ability to clearly communicate complex information and to effectively motivate small and large groups - Can lift up to 25kg, stand/walk during shifts lasting up to 12 hours, and be...
-
Training Coordinator, Delivery Services Learning
3 weeks ago
Melbourne, Australia Amazon Commercial Services Pty Ltd Full timeHigh school or equivalent - Knowledge Management/ Process Training / Learning and Development Experience. - Basic leadership skills and coaching and mentoring experience. - Ability to clearly communicate complex information and to effectively motivate small and large groups - Can lift up to 25kg, stand/walk during shifts lasting up to 12 hours, and be able...
-
Training Coordinator, Delivery Services Learning
2 weeks ago
Melbourne, Victoria, Australia Amazon Commercial Services Pty Ltd Full timeHigh school or equivalent Knowledge Management/ Process Training / Learning and Development Experience. Basic leadership skills and coaching and mentoring experience. Ability to clearly communicate complex information and to effectively motivate small and large groups Can lift up to 25kg, stand/walk during shifts lasting up to 12 hours, and be able to...
-
Melbourne, Victoria, Australia Amazon Full timeDESCRIPTIONThe Delivery Services Learning Program Manager will be responsible for executing the strategy for learning and development initiatives that support the business objectives of the Delivery Services Operations team. The Learning Program Manager will lead the development of training best practices and standards, enable implementation across the...
-
Service Delivery Representative
1 week ago
Melbourne, Australia Labourpower Recruitment Services Full time**Based at Tullamarine, the Service Delivery Representative is a key member of the Service Delivery Team and is responsible for delivering improvements in customer service through effective resolution of escalated customer issues. The Service Delivery Coordinator is responsible for generating new business and customer retention by resolving repeated service...
-
Service Delivery Representative
2 weeks ago
Melbourne, Victoria, Australia Labourpower Recruitment Services Full timeBased at Tullamarine, the Service Delivery Representative is a key member of the Service Delivery Team and is responsible for delivering improvements in customer service through effective resolution of escalated customer issues. The Service Delivery Coordinator is responsible for generating new business and customer retention by resolving repeated service...
-
Learning Design
2 weeks ago
Melbourne, Victoria, Australia Latitude Financial Services Full timeThe Learning and Knowledge Team play a key role in providing our employees and partners with innovative learning experiences that leave a lasting impression, drive high performing teams and keeps our business safe.Reporting into the Senior Manager Learning & Knowledge, the Learning Design & Delivery Consultant will design and deliver learning solutions for...
-
Learning Design
4 weeks ago
Melbourne, Australia AustralianSuper Full timeAustralianSuper's Talent & Capability department is responsible for the Fund's global learning; leadership development; talent identification, management and mobility; recruitment; and employer brand. It is a key enabler of the Fund’s 2030 strategic objective of delivering a high performing global workforce. **Your new role** Leading a diverse team of...
-
IT Service Delivery Analyst
2 weeks ago
Melbourne, Australia Symal Shared Services Full timeMake it yours. Experience the excitement of building a career in an evolving construction business where people and performance make amazing things happen. This is Symal Symal is a trusted partner in the building and construction industry. We're an evolving and cohesive group of businesses offering fully integrated civil solutions across diverse sectors. Our...
-
IT Service Delivery Analyst
2 weeks ago
Melbourne, Victoria, Australia Symal Shared Services Full timeMake it yours. Experience the excitement of building a career in an evolving construction business where people and performance make amazing things happen. This is Symal Symal is a trusted partner in the building and construction industry. We're an evolving and cohesive group of businesses offering fully integrated civil solutions across diverse sectors. Our...
-
Learning Librarian, Learning Services
1 week ago
Melbourne, Australia RMIT University Full timeOverview: - Part Time 0.6 FTE (21.6 hours per week), Continuing Position- Salary Level HEW 6 + 17% Superannuation and hybrid ways of working- Based at the Melbourne CBD campus but may be required to work and/or be based at other campuses of the University About the Role As Learning Librarian, Learning Services, you will work collaboratively to support the...
-
Service Delivery Analyst
2 weeks ago
Melbourne, Victoria, Australia Farm Credit Services Full timeCompeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace cultureTell me more about this opportunity.Position Overview:This position plays a critical role in creating a quality experience for Compeer Team Members. The incumbent identifies, analyzes and resolves team member inquiries in a fast-paced...
-
Manager- Learning
2 weeks ago
Melbourne, Victoria, Australia DFP Recruitment Services Full timeJob description: Our Client has commenced a customer-led strategy to transition from an organisation focused to a commercial entity in the future digital landscape, where customer experience and commercial success are a priority.As part of the People and Culture ("P&C") team, this role must continue to align with the strategic agendas and objectives of the...
-
Learning Librarian, Learning Services
2 weeks ago
Melbourne, Victoria, Australia RMIT VN Full timeOverview: Part Time 0.6 FTE (21.6 hours per week), Continuing Position Salary Level HEW 6 + 17% Superannuation and hybrid ways of working Based at the Melbourne CBD campus but may be required to work and/or be based at other campuses of the UniversityAbout the RoleAs Learning Librarian, Learning Services, you will work collaboratively to support the...
