Delivery Services Leader Learning Coordinator

2 weeks ago

Melbourne, Victoria, Australia Adecco Full time
Maximum Term Contract - 6 Months with View to Permanency
- $35 Per Hour; 8AM-4PM Monday Friday

  • Located on Exhibition Street, Melbourne


The Learning Coordinator will help drive the development of training best practices and standards, enable implementation across the network, and share results with all operations leaders.

The leader is responsible for helping new leaders to implement standard work practices and improve Safety, Quality, and Performance results, with a primary focus on T3+ associate performance and training return on investment.


Through the learning team and other resources, this position will design and facilitate training initiatives and communicate policies to new and existing leaders to ensure AU Delivery Services performance goals are met and/or exceeded.

As a Leader Dev Learning Coordinator, you will be responsible for the implementation and management of innovative and scalable learning & development programs for the Australia Delivery Services Network, with the role reporting into the AU Delivery Services L&TD Manager.


Client Details


Amazon is a company with 20+ years of operational expertise and technology advancements, where the future of retail and logistics is becoming reality.

This innovative company understands the wants and needs of consumers and provides them products in a timely manner, achieving positive and lasting impacts for everyone involved.


Description


In this role you will drive and support network leader development and have a strong ability to influence without authority.

You continually dive deep to understand the learning needs, using data and insights into the business to build or adapt learning methods, materials or technology that will support our associates.

To be successful in this role, you will have a customer centric mindset coupled with strong problem-solving skills and the ability to work in a fast-paced, dynamic environment.

You will be able to use transferable skills picked up from previous operational execution, knowledge of warehousing/manufacturing and training to execute using a strong hands-on approach.


Primary responsibilities:

  • Contribute to reporting on training activities and analyse data to drive results and learning effectiveness.
  • Work strategically with the ACES Org to identify innovative learning solutions to localise training programs and work toward reducing / eliminating the need for additional Adhoc training.
  • Drive adherence to standard learning solutions as well as getting feedback from the operational teams on areas of opportunity for improvement
  • Create and manage the communication strategy for promoting and highlighting key leader training processes and activities across the network focusing on change management
  • Develop our training strategy for leaders across all levels from beginner and expertise levels of experience
  • The ability to be comfortable with high volume workload and not be afraid to "roll up your sleeves" including jumping into some of our warehouse roles on a regular basis
  • Organize and deliver the instructorled onboarding experience for L4-L6 leaders.
  • Create an engaging learner experience using various training strategies and adult learning methodologies as measured through associate feedback and posttraining surveys.
  • Measure, assess, and document trainee performance, attendance, and competency levels throughout the Academy experience through formalized mechanisms.
  • Actively pursue continuous improvement through proactive identification of content, process, and efficiency gaps.
  • Demonstrate learn and be curious when presented new and/or modified content, technology, and standard work expectations.

Profile

Basic Qualifications:

  • Knowledge of Management/ Process Training / Learning and Development Experience
  • Experience of working in a Shared Service Centre, Human Resources or Professional Organization
  • Excellent oral, written and interpersonal communication skills along with outstanding facilitation skills
  • Demonstrates expertise in learning content development
  • Mastery in Microsoft Office including Excel, SharePoint, Word and PowerPoint
  • Experience with content development and design
  • Ability to clearly communicate complex information and to effectively motivate small and large groups
  • Basic leadership skills and coaching and mentoring experience

Preferred Qualifications

  • Experience working with LMS, LRS tools, basic instructional design and content design tools
  • Knowledge and experience with data analysis and reporting
  • Indepth knowledge & experience in performance evaluation and driving metrics
  • Experience in facilitating training
  • Willingness to work different shifts and travel within a localized region to support other sites
  • Understanding of Delivery Station and Sort Centre processes and flow

Job Offer

Summary:

  • Contract: Maximum Term Contract of 6 Months with a view to Permanency
  • Shift: 8AM6PM Monday-Friday
  • Pay Rate $35 per hour

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Leader Group Full time

    Service Delivery Manager Leedsfulltime hours (40)Salary range 31, ,500 Industrial Facilities management division The Leader Group are working with an established facilities management company who are looking to speak with a service delivery manager to join them in Leeds.The role is 40 hours per week and will mostly be based on site, so applicants NEED to be...

  • Leader Dev Learning Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Adecco Full time

    Casual Contract - 18/08/23 to 30/09/2- Tullamarine Location Monday-Friday 8AM4PM; $36.06 per hourThe Delivery Services Learning Coordinator will be responsible for executing the strategy for learning and development initiatives that support the business objectives. You will help drive the development of training best practices and standards, enable...

  • Delivery Services Learning

    2 weeks ago

    Melbourne, Victoria, Australia Amzn Commercial Srvcs Pty Ltd Full time

    A completed Bachelor's degree from an accredited university or 2+ years Amazon experience - Travel Requirements 25-50% - Expert in the suite of Microsoft Office products including Outlook, Word, and Excel - Proficient use / understanding of SQL - Knowledge of Lean, Six Sigma and Kaizen techniques - Experience in instructional design, including needs analysis...

  • service Delivery Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia PERSOLKELLY Full time

    We currently have a great opportunity for an enthusiastic Service Delivery Coordinator to join our client in the Docklands. Docklands ASAP start Permanent positionWe currently have a great opportunity for an enthusiastic Service Delivery Coordinator to join our client in the Docklands.This is a fantastic opportunity for someone who is task-focused and wants...

  • Training Coordinator, Delivery Services Learning

    2 weeks ago

    Melbourne, Victoria, Australia Amazon Commercial Services Pty Ltd Full time

    High school or equivalent Knowledge Management/ Process Training / Learning and Development Experience. Basic leadership skills and coaching and mentoring experience. Ability to clearly communicate complex information and to effectively motivate small and large groups Can lift up to 25kg, stand/walk during shifts lasting up to 12 hours, and be able to...

  • Service Delivery Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia CMACGM Full time

    Jump AboardWe are CMA CGM, the business that moves in excess of 21 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group, making us well equipped to move cargo from door-to-door, on a global scale.Our mission is to lead...

  • Service Delivery Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Rusher Rogers Full time

    Born Organiser to Schedule, Coordinate, Organise Brand New Port Melb Offices Hybrid Working Model Australia's No.1 Commercial Cookware Distributor- 11:00am to 7:00pm Mon-FriBe part of a highly successful second generation family business experiencing phenomenal growth as their business continues to achieve, as Australia's number one commercial cookware...

  • Service Delivery Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Halcyon Knights - LogicMelon Full time

    Job Requirements: Permanent Full Time Eligibility: Full Australian Working Rights Location: Melbourne OnsiteOur Client is looking for a Service Delivery Coordinator to work with customers, business partners and the team of field technicians.You will ensure that we deliver on the organisation's promise for outstanding service.Responsibilities: Answer customer...

  • Service Delivery Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Rusher Rogers Full time

    Born Organiser - Schedule, Coordinate, Organise Port Melb Office Hybrid Working Model Australia's No.1 Industrial Cookware Distributor Family Business Success Story ongoing expansionBe part of a highly successful second generation family business experiencing phenomenal growth as their business continues to achieve, as Australia's number one industrial...

  • Service Delivery Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Rusher Rogers Full time

    People Motivator with energy and ideas to burn A perfect sized small, committed team to own and develop Australia's No.1 Commercial Cookware Distributor Brand New Port Melb Offices Hybrid Working Model Family Business Success Story ongoing expansionYou're a people person. You're passionate about developing teams, building culture, mentoring and coaching...

  • Support Coordination Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Gateways Support Services Full time

    Attractive salary packaging and leave purchasing options available Free on site carparking- $49.07 per hour plus benefitsA fun, rewarding role with purpose:Gateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life.Our staff are made up of mountain bike riders,...

  • Training Coordinator, Delivery Services Learning and Talent Development

    2 weeks ago

    Melbourne, Victoria, Australia Amazon Full time

    Training Coordinator, Delivery Services Learning and Talent DevelopmentJob ID: | Amazon Commercial Services Pty LtdWe currently have a vacancy for a Learning Coordinator to join the Amazon Australia Team. We are looking for a dynamic, organised self-starter to join our Learning team as a Coordinator in our Melbourne Sort Centre in Craigburn.This position...

  • Learning Program Manager, Delivery Services ACES Learning and Talent Development

    2 weeks ago

    Melbourne, Victoria, Australia Amazon Full time

    DESCRIPTIONThe Delivery Services Learning Program Manager will be responsible for executing the strategy for learning and development initiatives that support the business objectives of the Delivery Services Operations team. The Learning Program Manager will lead the development of training best practices and standards, enable implementation across the...

  • Coordinator Learning

    2 weeks ago

    Melbourne, Victoria, Australia Country Fire Authority Full time

    Location: Melbourne | Eastern MetropolitanJob type: Full time / Ongoing - full timeOrganisation: Country Fire AuthoritySalary: Salary not specifiedOccupation: Education and TrainingReference: VG/1794549 Location | Negotiable Full Time | Ongoing PTA 4 | $89,586 pa (plus 11% superannuation)Are you looking for a values-based, emergency service organisation that...

  • Service Delivery Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Multi-faceted role within Origin's skilled Employee Experience team. Work to ensure a stellar customer experience. Full-Time | Hybrid | 6 Month LTC | CBD Melbourne OfficeWorking for usAt Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If...

  • Learning Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Nous Group Full time

    Nous is a great place to work...Nous Group (Nous) is a leading Australian owned management consulting and leadership development firm. We are a values-based organisation that partners with clients to solve society's most complex and demanding problems. We work with leading ASX companies, government and not for profit organisations in Australia and we are...

  • Learning & Development Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia TLC Health Care Full time

    Job no: 502516Work type: Part timeLocation: MelbourneCategories: Human resourcesTLC Healthcare is an Employer of Choice for the last 8 consecutive years and a Global Healthy Workplaces award winner for large employers in 2023 and dedicated to being leaders in integrated healthcare.The Learning & Development Coordinator plays an integral role in the L&D...

  • Project Coordinator Learning

    2 weeks ago

    Melbourne, Victoria, Australia Country Fire Authority Full time

    Location: Melbourne | Eastern MetropolitanJob type: Full time / ends 30/06/2024Organisation: Country Fire AuthoritySalary: Salary not specifiedOccupation: Education and TrainingReference: VG/1723303Location | CFA Headquarters, Burwood EastFixed Term (ends | Full Time$87,830 (plus 10.5% superannuation) | PTA 4The Country Fire Authority (CFA) is one of the...

  • Service Delivery Representative

    2 weeks ago

    Melbourne, Victoria, Australia Labourpower Recruitment Services Full time

    Based at Tullamarine, the Service Delivery Representative is a key member of the Service Delivery Team and is responsible for delivering improvements in customer service through effective resolution of escalated customer issues. The Service Delivery Coordinator is responsible for generating new business and customer retention by resolving repeated service...

  • Service Delivery Leader

    2 weeks ago

    Melbourne, Victoria, Australia Capgemini Full time

    Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.**The Service Delivery Leader role is available in either Melbourne or Sydney.Let's talk about the role and...