Learning Program Manager, Delivery Services ACES Learning and Talent Development

1 week ago

Melbourne, Victoria, Australia Amazon Full time

DESCRIPTION

The Delivery Services Learning Program Manager will be responsible for executing the strategy for learning and development initiatives that support the business objectives of the Delivery Services Operations team. The Learning Program Manager will lead the development of training best practices and standards, enable implementation across the network, and share results with all operations leaders. The leader is responsible for using the Learning Organisation as a lever to develop and implement standard work practices and improve Safety, Quality, and Performance results, with a primary focus on T3+ leader performance and training return on investment.

Through the learning team and other resources, this position will design and facilitate training initiatives and communicate policies to new and existing leaders to ensure AU Delivery Services performance goals are met and/or exceeded.

At Amazon, we're working to be the most customer-centric company on earth. As a Learning Program Manager, you will be responsible for the development and management of innovative and scalable learning & development programs for the Australia Delivery Services Network, with the role reporting into the AU Delivery Services Learning Manager.

In this role you will drive and support network performance and have a strong ability to influence without authority. You continually dive deep to understand the learning needs, using data and insights into the business to build or adapt learning methods, materials or technology that will support our associates.

To be successful in this role, you will have a customer centric mindset coupled with strong problem-solving skills and the ability to work in a fast-paced, dynamic environment. You will be able to use transferable skills picked up from previous operational execution, knowledge of warehousing/manufacturing and training to execute using a strong hands-on approach

Key job responsibilities

• Analyse and solve business problems with focus on understanding root causes and driving forward-looking opportunities

• Contribute to reporting on training activities and analyse data to drive results and learning effectiveness.

• Work strategically with L&D leaders to identify innovative learning solutions to localise training programs and work toward reducing / eliminating the need for training.

• Drive adherence to standard learning solutions as well as getting feedback from the operational teams on areas of opportunity for improvement

• Create and manage the communication strategy for promoting and highlighting key training processes and activities across the network focusing on change management

• Develop our training strategy for leader facing training programs with a high focus on technical skills and development

• The ability to be comfortable with high volume workload and not be afraid to "roll up your sleeves" including jumping into some of our warehouse roles on a regular basis

We are open to hiring candidates to work out of one of the following locations:

Melbourne, VIC, AUS | Sydney, NSW, AUS

BASIC QUALIFICATIONS


• A completed Bachelor's degree from an accredited university or 2+ years Amazon experience

• Ample experience and expertise in program and project management in a matrix organisation

• Experience in instructional design, including needs analysis and multi-media instruction

• Experience formulating and implementing training strategies, policies, and procedures for standardisation and delivery of training methodology throughout an organisation

• Experience with standard work sequencing, 5S, takt times, value streams, and other Lean Manufacturing concepts.

• Experience in managing remote teams through online support.

• Proficient experience and expertise in data analysis and visualisation

PREFERRED QUALIFICATIONS


• Experience with adult learning theory, course facilitation, human performance improvement, and knowledge management

• Unix, SQL, and Database Administration Skills

• Proven ability to develop and build effective teams

• Ability to deal with ambiguity and competing priorities

• Ability to actively use training data to track, trend, and manage training efforts

• Strong organisational, interpersonal and communication skills

• A strong focus on internal customers' needs and satisfaction, with an emphasis on demonstrating return on investment in training.

• A qualified candidate will be focused on how training contributes to the company's bottom line and will have the analytical skills to justify programmatic decisions with data.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

  • Delivery Services Learning

    1 week ago

    Melbourne, Victoria, Australia Amzn Commercial Srvcs Pty Ltd Full time

    A completed Bachelor's degree from an accredited university or 2+ years Amazon experience - Travel Requirements 25-50% - Expert in the suite of Microsoft Office products including Outlook, Word, and Excel - Proficient use / understanding of SQL - Knowledge of Lean, Six Sigma and Kaizen techniques - Experience in instructional design, including needs analysis...

  • Learning Development Manager

    1 week ago

    Melbourne, Victoria, Australia Talent Effect Pty Ltd Full time

    Write yourself into an incredible Retail growth story Newly created role focused on learning and future growth Merge your passion for people leadership with your career aspirationsCompany Overview: This proud retailer has decades of heritage as the natural destination for its discerning customers who seek high quality, durable products combined with expert...

  • Senior Learning and Development Business Partner

    1 week ago

    Melbourne, Victoria, Australia Explorers Early Learning Full time

    Senior Learning and Development Business PartnerJoin a growing family- owned business where we value each otherWe offer flexibility with working from home | Located by South Melbourne MarketChildcare Discounts Available*Come and join our wonderful team. We would like to welcome a Learning and Development Business Partner who will develop, deliver and promote...

  • Training Coordinator, Delivery Services Learning and Talent Development

    1 week ago

    Melbourne, Victoria, Australia Amazon Full time

    Training Coordinator, Delivery Services Learning and Talent DevelopmentJob ID: | Amazon Commercial Services Pty LtdWe currently have a vacancy for a Learning Coordinator to join the Amazon Australia Team. We are looking for a dynamic, organised self-starter to join our Learning team as a Coordinator in our Melbourne Sort Centre in Craigburn.This position...

  • Manager- Learning

    1 week ago

    Melbourne, Victoria, Australia DFP Recruitment Services Full time

    Job description: Our Client has commenced a customer-led strategy to transition from an organisation focused to a commercial entity in the future digital landscape, where customer experience and commercial success are a priority.As part of the People and Culture ("P&C") team, this role must continue to align with the strategic agendas and objectives of the...

  • Delivery Services Leader Learning Coordinator

    1 week ago

    Melbourne, Victoria, Australia Adecco Full time

    Maximum Term Contract - 6 Months with View to Permanency- $35 Per Hour; 8AM-4PM Monday Friday Located on Exhibition Street, MelbourneThe Learning Coordinator will help drive the development of training best practices and standards, enable implementation across the network, and share results with all operations leaders. The leader is responsible for helping...

  • Learning & Development Specialist

    1 week ago

    Melbourne, Victoria, Australia Davidson Group Services Full time

    Leading Australian professional services organization with national remit Blend of operational, tactical, and strategic accountabilities Outstanding career opportunities and developmentOur client is an Australian owned scale up in the professional services industry. With a client base anchored in the public sector, they are committed to supporting their...

  • Senior People And Culture Learning And Development Business Partner

    1 week ago

    Melbourne, Victoria, Australia Explorers Early Learning Full time

    Senior Learning and Development Business Partner Join a growing family- owned business where we value each otherWe offer flexibility with working from home | Located by South Melbourne MarketChildcare Discounts Available Come and join our wonderful team.We would like to welcome a Learning and Development Business Partner who will develop, deliver and promote...

  • Senior People and Culture Learning and Development Business Partner

    1 week ago

    Melbourne, Victoria, Australia Explorers Early Learning Full time

    Senior Learning and Development Business PartnerJoin a growing family- owned business where we value each otherWe offer flexibility with working from home | Located by South Melbourne MarketChildcare Discounts Available*Come and join our wonderful team. We would like to welcome a Learning and Development Business Partner who will develop, deliver and promote...

  • Program Manager, Learning and Development

    1 week ago

    Melbourne, Victoria, Australia Amzn Commercial Srvcs Pty Ltd Full time

    Bachelor's degree 5+ years of professional or military experience Knowledge of learning and behavioral science Foundational knowledge in the psychology of learning and in systems thinking and analysis Experience providing instructorled training Experience designing and developing lesson plans, inclass activities, and simulations Experience in the delivery...

  • Learning & Development Designer

    1 week ago

    Melbourne, Victoria, Australia Talent International Full time

    8-week Contract role – Government Agency Melbourne CBD – Hybrid working from home Designing an Induction Program and improve L&D across the Business This new Government Agency is seeking a Learning and Development Designer to be responsible for designing and delivering long lasting training programs and materials that support the induction of employees...

  • Learning & Development Consultant

    1 week ago

    Melbourne, Victoria, Australia Australian Super Full time

    At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. The...

  • Learning and Development Designer

    1 week ago

    Melbourne, Victoria, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    LEARNING & DEVELOPMENT DESIGNER - TRANSFORMATION DIVISION | HUMAN RESOURCESAvailable locations: Melbourne, Sydney, BrisbaneAt Allianz, a leading global insurance and asset management brand, our workforce is as diverse as the world around us.We hire top talent to ensure the future security of our customers, partners, and the community.We provide a supportive...

  • Regional Inbound Aces Manager, Aces

    1 week ago

    Melbourne, Victoria, Australia Amazon Commercial Services Pty Ltd Full time

    SME level Inbound FC experience Degree from an accredited institution Experience from Industrial Engineering, Business Process Engineering, Quality, Operations or Logistics Project Portfolio Management experience Cost variation/Cost saving experience within a similar industryAmazon Australia is seeking a Regional Inbound ACES Manager to drive process...

  • Learning, Development

    1 week ago

    Melbourne, Victoria, Australia Dixon Appointments Full time

    Start as soon as possible 6month opportunity Hybrid working arrangement- Providing leadership to a team of 5:- State Government:- Full-time hours, Monday FridayCOMPANY:A state government authority responsible for planning and delivering the largest infrastructure project in Victoria's history.ROLE:The Manager Learning and Development and Inclusion is...

  • Learning Manager

    1 week ago

    Melbourne, Victoria, Australia Capgemini Full time

    At Capgemini Group, we are proud of our purpose "Unleashing human energy through technology for an inclusive and sustainable future". Our success is measured through our value creation, and our overall positive impact.Capgemini Invent is the digital innovation, transformation and consulting global business line of the Capgemini Group, specialising in...

  • Learning & Development Adviser

    1 week ago

    Melbourne, Victoria, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.Your New...

  • Learning and Development Advisor

    1 week ago

    Melbourne City Centre, Victoria, Australia Labour Hire Authority Full time

    The Victorian Government established Labour Hire Licensing Authority (LHA) to introduce a licensing system to regulate the provision of labour hire services across Victoria. LHA undertakes a range of licensing, compliance and enforcement activities, maintains public registers and conducts research and education in accordance with the Labour Hire Licensing...

  • Learning and Development Advisor

    1 week ago

    Melbourne City Centre, Victoria, Australia Labour Hire Licensing Authority Full time

    The Victorian Government established the Labour Hire Licensing Authority (LHA) to introduce a licensing system to regulate the provision of labour hire services across Victoria. The LHA undertakes a range of licensing, compliance and enforcement activities, maintains public registers and conducts research and education in accordance with the Labour Hire...

  • Learning Design

    1 week ago

    Melbourne, Victoria, Australia AustralianSuper Full time

    AustralianSuper's Talent & Capability department is responsible for the Fund's global learning; leadership development; talent identification, management and mobility; recruitment; and employer brand. It is a key enabler of the Fund's 2030 strategic objective of delivering a high performing global workforce.Your new roleLeading a diverse team of Learning...