Consumer Handouts Coordinator

2 months ago

Canberra, Australia ACT Government Full time

**Consumer Handouts Coordinator**
**Part-time Permanent**:
**Closes: 07 February 2023**:
**Classification**: Administrative Services Officer Class 6
**Salary**: $91,315 - $104,509 plus superannuation
**Position No**: 43235 - 028BB
**Directorate**: Canberra Health Services
**Advertised (Gazettal date)**: 24 January 2023

**Our Vision**: creating exceptional health care together

**Our Role**: to be a health service that is trusted by our community

**Our Values**: Reliable, Progressive, Respectful and Kind

**POSITION OVERVIEW**

The Quality, Safety, Innovation and Improvement Division (QSII) supports the delivery of CHS’ strategic approach to patient safety, quality improvement, national standards and accreditation with a focus on continuous quality improvements.

The Division will provide strategic leadership, oversight and advice on Canberra Health Services' Quality approach to deliver Exceptional Health Care Together and developing a culture of continuous quality improvement. This is achieved through:

- Safeguarding the high standards of care through the development of supporting policies, procedures, consumer engagement strategies, reporting and investigating reported incidents and communicating themed patient safety issues and risks to the organisation.
- Continually improving the quality of the services through active teaching, coaching, facilitation of improvement and quality assurance programs and the provision of information for service improvement

The Patient Experience Team promotes a patient centred care culture with work functions including patient experience surveys, consumer handouts processes and consumer feedback.

Under limited direction, you will coordinate the Consumer Handout approval process. This position will report to the Director, Patient Experience.

**ABOUT YOU**

**Behavioural Capabilities**
- Excellent verbal and written communication skills and ability to collaborate with staff and consumers
- Strong organisational skills
- Knowledge and experience in the area of health literacy

**Position Requirements/Qualifications**:

- Recent experience in a clinical or operational environment within the healthcare sector including managing consumer feedback.
- Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
- Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
- CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

**Desirable**:

- Previous experience in a similar role and experience in using SharePoint.
- Undergo a pre-employment National Police Check.
- Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.
- Prior to commencing this role, a current registration issued under the _Working with Vulnerable People (Background Checking) Act 2011_ is required. For further information on Working with Vulnerable People registration refer to - Working with vulnerable people (WWVP) registration (act.gov.au)

**Career interest categories**:
Administration and Governance

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