See more Collapse

Consumer Handouts Coordinator

2 months ago

Canberra, Australia ACT Government Full time

**Consumer Handouts Coordinator**
**Part-time Permanent**:
**Closes: 07 February 2023**:
**Classification**: Administrative Services Officer Class 6
**Salary**: $91,315 - $104,509 plus superannuation
**Position No**: 43235 - 028BB
**Directorate**: Canberra Health Services
**Advertised (Gazettal date)**: 24 January 2023

**Our Vision**: creating exceptional health care together

**Our Role**: to be a health service that is trusted by our community

**Our Values**: Reliable, Progressive, Respectful and Kind

**POSITION OVERVIEW**

The Quality, Safety, Innovation and Improvement Division (QSII) supports the delivery of CHS’ strategic approach to patient safety, quality improvement, national standards and accreditation with a focus on continuous quality improvements.

The Division will provide strategic leadership, oversight and advice on Canberra Health Services' Quality approach to deliver Exceptional Health Care Together and developing a culture of continuous quality improvement. This is achieved through:

- Safeguarding the high standards of care through the development of supporting policies, procedures, consumer engagement strategies, reporting and investigating reported incidents and communicating themed patient safety issues and risks to the organisation.
- Continually improving the quality of the services through active teaching, coaching, facilitation of improvement and quality assurance programs and the provision of information for service improvement

The Patient Experience Team promotes a patient centred care culture with work functions including patient experience surveys, consumer handouts processes and consumer feedback.

Under limited direction, you will coordinate the Consumer Handout approval process. This position will report to the Director, Patient Experience.

**ABOUT YOU**

**Behavioural Capabilities**
- Excellent verbal and written communication skills and ability to collaborate with staff and consumers
- Strong organisational skills
- Knowledge and experience in the area of health literacy

**Position Requirements/Qualifications**:

- Recent experience in a clinical or operational environment within the healthcare sector including managing consumer feedback.
- Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
- Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
- CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

**Desirable**:

- Previous experience in a similar role and experience in using SharePoint.
- Undergo a pre-employment National Police Check.
- Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.
- Prior to commencing this role, a current registration issued under the _Working with Vulnerable People (Background Checking) Act 2011_ is required. For further information on Working with Vulnerable People registration refer to - Working with vulnerable people (WWVP) registration (act.gov.au)

**Career interest categories**:
Administration and Governance

We have other current jobs related to this field that you can find below

  • Consumer Feedback and Engagement Officer

    3 weeks ago

    Canberra, Australia ACT Health Full time

    **Description** **Employment Type**:Full Time, Temporary 6 Month contract with possibility of extension and/or permanency **Classification**: Administrative Service Officer Level 5 (PN 13502) **Salary**:$87,634 - $95,498 (Plus 11.5% Super) **Location**:Canberra Hospital, Garran **Section**:Quality, Safety, Innovation and Improvement **Closing Date**:13 May...

  • Human Resources Coordinator

    4 weeks ago

    Canberra, Australia Hyatt Hotel Canberra Full time

    Summary About Hyatt At Hyatt we care for people so they can be their best. As we continue to grow, we don’t lose sight of what’s most important—people. Hyatt is a company that was built by family. It’s a workplace where co-workers become friends. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest...

  • Human Resources Coordinator

    1 day ago

    Canberra, Australia Hyatt Hotel Canberra Full time

    Summary About Hyatt At Hyatt we care for people so they can be their best. As we continue to grow, we don’t lose sight of what’s most important—people. Hyatt is a company that was built by family. It’s a workplace where co-workers become friends. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest...

  • Patient Experience Survey Coordinator

    3 weeks ago

    Canberra, Australia ACT Government Full time

    **Patient Experience Survey Coordinator** **Full-time Temporary with a Possibility of Permanency**: **Closes: 03 May 2023**: **Classification**: Registered Nurse Level 3.1 **Salary**: $115,743 - $120,506 plus superannuation **Position No**: 04551 - 029WP **Directorate**: Canberra Health Services **Advertised (Gazettal date)**: 14 April 2023 **Our Vision**:...

  • Merchandise Coordinator

    4 weeks ago

    Canberra, Australia JB Hi-Fi Full time

    **Job no**: 510232 **Work type**: Permanent Full Time **Location**: ACT - Metro **Categories**: Customer Service, Administration & Operations **About Us** JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi’s Purpose is to...

  • Merchandise Coordinator

    6 hours ago

    Canberra, Australia JB Hi-Fi Full time

    **Job no**: 510232 **Work type**: Permanent Full Time **Location**: ACT - Metro **Categories**: Customer Service, Administration & Operations **About Us** JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi’s Purpose is to...

  • Service Coordinator

    2 months ago

    Canberra, Australia ACT Government Full time

    **Service Coordinator** **Full-time Permanent**: **Closes: 17 May 2023**: **Classification**: Administrative Services Officer Class 4 **Salary**: $76,255 - $82,566 plus superannuation **Position No**: 37605 - 02AGK **Directorate**: Canberra Health Services **Advertised (Gazettal date)**: 03 May 2023 **Our Vision**: creating exceptional health care...

  • Workplace Coordinator

    2 months ago

    Canberra, Australia KPMG Full time

    KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our...

  • Workplace Coordinator

    5 days ago

    Canberra, ACT, Australia KPMG Full time

    KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our...

  • Merchandise Coordinator

    5 days ago

    Canberra, ACT, Australia JB Hi-Fi Full time

    Job no: 510232Work type: Permanent Full TimeLocation: ACT - MetroCategories: Customer Service, Administration & OperationsAbout UsJB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi's Purpose is to 'Help People with Better ways...

  • Operations Coordinator

    2 weeks ago

    Canberra, Australia JB Hi-Fi Full time

    **Job no**: 506256 **Work type**: Permanent Full Time **Location**: ACT - Metro **Categories**: Stock, Storage & Distribution **About Us** JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. Our JB Purpose of, helping people with...

  • Marketing Coordinator

    2 weeks ago

    Canberra, Australia Adecco Full time

    Gain invaluable exposure to large scale national marketing campaigns - Fun, flexible and fast-paced culture with opportunity to travel Defence Force Recruiting (DFR) is looking for 2 marketers to play a key support role in developing and implementing strategic marketing plans for the Australian Defence Force (Navy, Army, and Air Force). **Client...

  • Coordinator - Canberra Airport

    2 weeks ago

    Canberra, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Care Coordinator

    2 weeks ago

    Canberra, Australia Pearl Home care Canberra Full time

    **Looking for a change? Want to join a smaller organisation with a great team culture?** **Pearl Home Care Canberra** is a growing small franchise within Canberra. We provide a range of home care services to aged and disability care services. Services can include but is not limited to domestic cleaning, personal care worker, transport, assistance with...

  • Marketing Coordinator

    4 weeks ago

    Canberra, Australia Agri Appointments Full time

    Take the next step in your marketing career path - Work for a well-known and respected animal welfare organisation - Attract remuneration, preferably based in Canberra but WFH possible **Client** The RSPCA is an independent, community-based charity providing animal care and protection services across the country. As a federated organisation, the RSPCA’s...

  • Telco Sales Coordinator

    4 days ago

    Canberra, Australia JB Hi-Fi Full time

    **Job no**: 511099 **Work type**: Permanent Full Time **Location**: ACT - Metro **Categories**: Sales **About Us** JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi’s Purpose is to ‘Help People with Better ways to Live,...

  • Child and Adolescent Immunisation Manager

    5 days ago

    Canberra, ACT, Australia ACT Government Full time

    Child and Adolescent Immunisation ManagerFull-time Permanent:Closes: 04 May 2023:Classification: Registered Nurse Level 4.1Salary: $130,846 plus superannuationPosition No: AB9Directorate: Canberra Health ServicesAdvertised (Gazettal date): 27 April 2023Our Vision: Creating exceptional health care together.Our Role:To be a health service that is trusted by...

  • Care Navigator- Health Professional Level 4-liaison

    2 weeks ago

    Canberra, Australia ACT Health Full time

    **Description** **Employment Type**:Full Time, Permanent *** **Classification**: Health Professional Level 4 (PN 61453) **Salary**:$114,928 - $123,710 **(Plus 11.5% Super)** **Location**:Canberra Health Services **Section**:Liaison & Navigation Service *** **Closing Date**:12 February 2024 **What can we offer you**: - City living without the traffic -...

  • Wic Administration Service Coordinator

    2 months ago

    Canberra, Australia ACT Government Full time

    **WiC Administration Service Coordinator** **Full-time Permanent**: **Closes: 22 May 2023**: **Classification**: Administrative Services Officer Class 4 **Salary**: $76,255 - $82,566 plus superannuation **Position No**: 40329 - 02AKO **Directorate**: Canberra Health Services **Advertised (Gazettal date)**: 08 May 2023 **Our Vision**: creating exceptional...

  • Operations Coordinator

    6 days ago

    Canberra, ACT, Australia JB Hi-Fi Full time

    Job no: 506256Work type: Permanent Full TimeLocation: ACT - MetroCategories: Stock, Storage & DistributionAbout UsJB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. Our JB Purpose of, helping people with better ways to live, learn, work,...