Consumer Feedback and Engagement Officer

3 weeks ago

Canberra, Australia ACT Health Full time

**Description**

**Employment Type**:Full Time, Temporary 6 Month contract with possibility of extension and/or permanency
**Classification**: Administrative Service Officer Level 5 (PN 13502)
**Salary**:$87,634 - $95,498 (Plus 11.5% Super)
**Location**:Canberra Hospital, Garran
**Section**:Quality, Safety, Innovation and Improvement
**Closing Date**:13 May 2024

**What can we offer you**:

- City living without the traffic - click here to see why you should live in Canberra.- Competitive pay rates and excellent working conditions within a tertiary hospital.- Salary Packaging with many options that provide full fringe benefits tax concessions.- Flexible working conditions.- 11.5% Superannuation.- ***

**About the Role**:
The Quality, Safety, Innovation, and Improvement Division (QSII) supports the delivery of CHS’ strategic approach to patient safety, quality improvement, national standards, and accreditation with a focus on continuous quality improvements.
- The Division will provide strategic leadership, oversight, and advice on Canberra Health Services' Quality approach to deliver Exceptional Health Care Together and developing a culture of continuous quality improvement. This is achieved through:

- Safeguarding the high standards of care through the development of supporting policies, procedures, consumer engagement strategies, reporting and investigating reported incidents and communicating themed patient safety issues and risks to the organisation.- Continually improving the quality of the services through active teaching, coaching, facilitation of improvement and quality assurance programs and the provision of information for service improvement.The Patient Experience Team manages consumer feedback and engagement, patient experience survey and consumer handouts coordination. The team also supports the implementation and monitoring of the Partnering with Consumers Framework.

For more information regarding the position duties click here for the _Position Description_._
- Undergo a pre-employment National Police Check.***

**To Apply**:
Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

**Our **Vision**: creating exceptional health care together
**Our** **Role**: to be a health service that is trusted by our community
**Our **Values**: Reliable, Progressive, Respectful and Kind
- Canberra Hospital Expansion Project - CHS is constructing a new critical services building called ‘Building 5’ which is a 44,000sqm nine storey building specifically designed to deliver state-of-the-art acute clinical services at the Canberra Hospital. Building 5 is the largest healthcare infrastructure project undertaken in the Territory’s history and it represents the largest clinical and operational change program to ever be implemented by Canberra Health Services. Building 5 integrates with a number of existing buildings at the Campus including Building 1 and Building 2, to facilitate a seamless public thoroughfare, patient transportation and back-of-house logistics distribution._
- North Canberra Hospital - As of 3 July 2023 Calvary Public Hospital Bruce transitioned to CHS and became North Canberra Hospital. The transition will deliver a health system networked under one provider and will provide increased workforce opportunities for staff at both CHS sites. The ACT Government will be building a new northside hospital on the existing hospital campus in Bruce to meet the growing health care needs of our community, with construction to commence mid-decade providing more beds, increased services, and increased career opportunities._

LI-DNI

**Job**: General/Administrative

**Salary Range**: 84,749.00 - 89,705.00

**Closing Date**: 13/May/2024, 8:59:00 AM

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