Patient Experience Survey Coordinator

3 weeks ago

Canberra, Australia ACT Government Full time

**Patient Experience Survey Coordinator**
**Full-time Temporary with a Possibility of Permanency**:
**Closes: 03 May 2023**:
**Classification**: Registered Nurse Level 3.1
**Salary**: $115,743 - $120,506 plus superannuation
**Position No**: 04551 - 029WP
**Directorate**: Canberra Health Services
**Advertised (Gazettal date)**: 14 April 2023

**Our Vision**: creating exceptional health care together

**Our Role**: to be a health service that is trusted by our community

**Our Values**: Reliable, Progressive, Respectful and Kind

**POSITION OVERVIEW**

The Quality, Safety, Innovation and Improvement Division (QSII) supports the delivery of CHS’ strategic approach to patient safety, quality improvement, national standards and accreditation with a focus on continuous quality improvements.

The Division will provide strategic leadership, oversight and advice on Canberra Health Services’ Quality approach to deliver Exceptional Health Care Together and developing a culture of continuous quality improvement. This is achieved through:

- Safeguarding the high standards of care through the development of supporting policies, procedures, consumer engagement strategies, reporting and investigating reported incidents and communicating themed patient safety issues and risks to the organisation.
- Continually improving the quality of the services through active teaching, coaching, facilitation of improvement and quality assurance programs and the provision of information for service improvement

The Patient Experience team promotes a patient centred care culture with work functions including consumer feedback and engagement, patient experience surveys, consumer health information processes and quality improvement. The team also supports the implementation and monitoring of the CHS Partnering with Consumers Framework

This position will work to the Director Patient Experience and will develop, coordinate and conduct the patient experience survey program for Canberra Health Services.

**ABOUT YOU**

**Behavioural Capabilities**
- High level verbal and written communication, and interpersonal skills
- High levels of emotional intelligence and self-motivation with the ability to work with a range of stakeholders and build strong, respectful relationships.
- Good organisational skills with an ability to work independently and within a team environment

**Position Requirements/Qualifications**:
**Highly Desirable**:

- Recent experience in development and management of patient experience surveys
- Eligible for registration with the Nursing and Midwifery Board through the Australian Health Practitioner Regulation Agency (AHPRA).
- CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.
- Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.
- Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.

**Desirable**:

- Recent experience in the development and delivery of patient experience surveys in health settings, and the use of REDCap IT survey platform and PowerBi.
- Relevant tertiary qualifications and a minimum of 4 years’ experience working professionally with a clinical background

***
- Undergo a pre-employment National Police Check.
- Obtain a Compliance Certificate from OMU (Occupational Medicine Unit) relating to assessment, screening, and vaccination processes against specified infectious diseases.

**Note**: This is a temporary position available for six months with the possibility of extension and/or permanency.

LI-DNI

**Note**:
Six months with the possibility of extension and/or permanency.

**Career interest categories**:
Healthcare, Medical and Allied Services
Nursing

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