Scheduling and Resourcing Officer

2 weeks ago


Melbourne, Australia APM Full time

Join a team of Scheduling and Resourcing Officer and look forward to a workplace where you can thrive as you provide support to clients who need to access Aged Care/Disability services.

**Working as part of this team you’ll**:

- Handle a mixture of inbound and outbound calls and confidentially capture caller data into our systems
- Listen to the client, understand their enquiry and assist appropriately to deliver the best possible customer experience
- Collaborate with other team members and departments to deliver optimal solutions
- Schedule appointments between the client and our team of assessors; and
- Use empathy and communication skills to understand our clients’ needs

**Convenient, central location**

You’ll enjoy all the amenities of our modern office space and the convenience of being in a central location, easily accessible by car or public transport.

**National opportunities to move and grow**

APM group has multiple brands and a team of 7500+ enabling better lives through a range of human services. We encourage career progression - be that up the ladder, across Australia, or both

**Your weekends, are yours**

This is a full-time role, working across a rotating roster from Monday to Friday

**What we’re looking for**

To be successful, you should:

- Have a passion for delivering an outstanding customer experience
- Be able to multitask across different systems including the Microsoft Office suite and CRMs
- Be a fast, autonomous worker who can work effectively alone and within a team setting; and
- Have a high level of attention to detail and resourcefulness
- _
- We're committed to Equality, Diversity and Inclusivity_
- We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do._



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