Scheduler (6 Month Ftc)

4 months ago

Melbourne, Australia Nextt Group Full time

Join our team of unsung hero's who ensure clients never go without support.
- Hybrid role that includes working from a purpose-built office in the CBD.
- Casual opportunities available for flexibility and work-life balance.

You’ll join us in Melbourne, based out of our purpose built office in the CBD. A hybrid role ensures you have the right level of flexibility and work-life balance.

At Nextt we are passionate about delivering person centered care. Being a leading NDIS provider throughout QLD, NSW, VIC, and SA we are committed to finding highly principled people so we can deliver responsive and creative support to our clients in their everyday lives. We believe everyone deserves to get more out of life and we are passionate about understanding our customers and supporting them to achieve their goals.

**The Opportunity**
Our Nextt person will join us with proven experience working as a Scheduler or in similar roles such as Rostering Coordinator, Workforce Planner, Contact Centre Agent, or Medical Administration. Disability or Health sector experience is an advantage as you’ll be Scheduling Support Workers in line with the SCHADS award.

The role reports to the Scheduling Team Leader, some of the day-to-day activities include:

- Matching Support Workers with Clients and Rostering accordingly, providing excellent customer service.
- Working closely with our Client Experience & Intake Managers supporting and developing the Support Worker teams
- Ensuring support workers are placed into active shifts based on individual participant needs and follow up progress.
- Identifying shortfalls and providing proactive solutions to the team.

**About you**:

- You’ll have excellent organisational skills, time management and attention to detail.
- Have experienced working either in a Scheduling type role or one that includes managing a high volume of caseloads and calls.
- Have excellent written & verbal communication, influencing & negotiation, and critical problem-solving skills.

**What we will offer you**:

- **A role with true purpose**:the Scheduling department has a direct impact on the support provided to our participants, a highly rewarding role. Your work ensures clients are supported by highly-skilled staff.
- **Opportunity to grow**:we provide up-skilling opportunities, training, and networking, to ensure you can grow within your career.
- **Team**:an innovative and dynamic team with a positive culture.
- **Hybrid**:flexibility with hybrid work.

**Your certificates and licenses**
- NDIS Workers Screening Check
- Working with Children Check - Employee

We think you could be the Nextt Scheduler we have been looking for Discover how you can develop your skills while truly helping people in your community today.

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