Client Scheduling Officer

4 weeks ago

Melbourne, Australia APM Full time

In the Client Coordination Centre, you’re encouraged to think laterally to generate the best scheduling options for older Australians and our Assessors We will coach and encourage you to focus on delivering a quality, timely experience for our clients. We don’t focus on call volumes and durations - we want to see efficient and timely scheduling.

Join our team and look forward to a workplace where you can thrive as you connect with older adults who need an assessment so they can access services.

**Working as part of this team you’ll**:

- Schedule appointments between the client and our team of Assessors
- Handle a mixture of inbound and outbound calls and confidentially capture caller data into our systems
- Listen to the client, understand their enquiry and assist to deliver the best possible client outcome
- Collaborate with other team members and departments to deliver optimal solutions
- Use empathy and communication skills to understand our clients’ needs

**Convenient, central location**

You’ll enjoy all the amenities of our modern office space and the convenience of being in a central location, easily accessible by car or public transport.

**National opportunities to move and grow**

APM group has multiple brands and a team of 7500+ enabling better lives through a range of human services. We encourage career progression - be that up the ladder, across Australia, or both

**Your weekends, are yours**

This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 7am and 6pm. We can work with you to plan hours that suit your needs.

**What we’re looking for**

Call centre experience is not essential. In fact, we sometimes find that experience in retail, sales, hospitality and corporate roles develops skills and life experience that are highly suited to this role.

To be successful, you should:

- Have a passion for delivering an outstanding client experience
- Be able to multitask across different systems including the Microsoft Office suite and CRMs
- Be a fast, autonomous worker who can work effectively alone and within a team setting; and
- Have a high level of attention to detail and resourcefulness
- _
- We're committed to Equality, Diversity and Inclusivity_
- We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do._

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