Senior Incident Manager

1 month ago

Sydney, New South Wales, Australia Macquarie Full time

Role Overview

As a Senior Incident Manager at Macquarie, you will play a critical role in maintaining high service quality, adhering to technology standards, and implementing modern practices like SRE. You will be part of a global team promoting reliability, risk management, and operational excellence.

Key Responsibilities

  • Lead the coordination of responses to priority technology incidents, ensuring timely resolutions and communication with all stakeholders.
  • Reduce the impact of priority incidents and provide efficient resolutions.
  • Oversee technical incident bridges, providing guidance and leadership to technical teams and business stakeholders throughout priority incidents.
  • Act as the key escalation point for all priority incidents, ensuring prompt and effective resolution.
  • Conduct comprehensive post-incident reviews, documenting lessons learned and driving continuous improvement through a strong risk lens.
  • Align incident management strategies with business objectives and IT service management functions.

Requirements

  • Experience in leading the coordination of responses to priority technology incidents.
  • Excellent problem-solving skills and the ability to think analytically.
  • Strong attention to detail with proven ability in decision-making during priority incidents.
  • Strong communication skills, with the ability to explain complex concepts in simple terms.
  • Solid experience with DevOps, Atlassian suite, ServiceNow, BMC Helix, and Grafana.
  • Strong commercial mindset, pragmatic, motivated, and passionate for modern practices such as Site Reliability Engineering (SRE), AIOps, and discovering smarter ways of delivering automated services eliminating toil.

About Macquarie

Macquarie is a global financial services group operating in 34 markets with 55 years of unbroken profitability. We are committed to providing a working environment that embraces diversity, equity, and inclusion.

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