New Business Manager

2 months ago

Sydney, Australia ClearView Full time

To manage, lead and develop the New Business team to enable them to provide a professional, personal and empathetic service to all ClearView customers internally and externally. Responsible for the proficient workflow management and achievement of the teams service standards.

**Primary (Key) Responsibilities**
- Lead, motivate and develop the New Business team
- Manage, monitor and control workflow and escalations
- Monitor quality
- Identify process improvements
- Work as part of cross-business project teams implementing new systems/procedures
- Act as point of expertise for team members and other business units

**Secondary Responsibilities**
- Support Manager, Life Operations in delivering an effective service to all customers internally and externally.
- Implement processes and procedures within the Team focused on delivering high levels of service
- Ensure team delivers and/or exceeds against published service standards for both productivity and quality
- Day to day management of the team including leave, rosters and performance
- Monitor and analyse statistics and outputs
- Provide management with performance reports for team.

**Direct Reports**

Up to 15 people

**Key Internal relationships**
- General Manager, People & Operations
- Manager, Life Operations
- Other Life Operations teams
- Life Product Manager
- Adviser Service Centre team
- Underwriting
- Claims
- People & Culture team

**Key external relationships**
- UHG and other health services
- ClearView Financial Planners and IFA’s
- Other Financial Services Companies
- Doctors and Medical Providers

**Qualifications Required**
- Certificate in Team Leading
- Certificate in First Line Management

**Attributes or Skills Required**
- Strong analysis and problem solving skills
- Develop and lead a strong team of people focused on day to day management of the team
- 2 years Life Insurance Experience in New Business Administration
- The ability to motivate people
- Good spoken and written communication
- A responsible attitude
- Good people skills for building relationships with colleagues on all levels
- The ability to plan and prioritise
- Calmness under pressure
- Decision-making ability
- Previous leadership experience
- Coaching and mentoringCustomer Service Orientation

**Why us?**

ClearView is an innovative culture where ideas are welcomed, and results are recognised. Join us and you will be joining a group of likeminded, passionate people who turn up every day to share, help and be better than yesterday together

**_Some of our benefits include: _**
- **Workplace flexibility**:

- We have a hybrid remote-working model to give you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love.
- **Employee Referral Program**:

- successfully refer a friend and receive $1,000
- **Extended Parental Leave**:

- 16 weeks paid Parental leave cover
- **Additional Leave**:

- We offer up to another full week of annual leave
- **Volunteer Day**:

- 2 days of paid leave to volunteer in the community per year
- **IPAC reward **s - an extensive rewards program offering discounts and cash-back deals at over 350+ retailers
- **Employee Assistanc **e - Free and confidential counselling services to all employees and their families
- **Study Assistance**:

- ClearView promotes learning and will provide financial assistance for approved learning and time off work to study and complete exams

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