Community Engagement Officer

6 months ago

Melbourne Northern Suburbs, Australia Indigenous Workstars Full time

**About us**
**We're a Melbourne based, Australian owned-and-operated Internet Service Provider that provides residential internet and phone connections Australia-wide, with a focus on regional and remote Australian connections.

We offer the full range of nbn products including Fibre, Fixed Wireless and Satellite services. This hybrid role will involve a mix of Working from Home as well as from our office.

We have 3 Vacancies for a Community Engagement Officer, in this role you will work as part of the Field Services Delivery Team, working closely with and assisting the Field Services Manager & Business Services Manager. The role encompasses working in and with Remote First Nations Communities.

You will be professional with excellent communications skills and will provide a level of assistance appropriate for the Community and the local authorities.

**Does this sound interesting? Learn more about the role below'¦**
- Primarily focused and responsible for completing activities onsite as part of a Project Delivery Field team,
- Undertake Community consultations with relevant Communities and community members. This may require remote work from the home/office in preparation prior to being onsite.
- Be the primary point of contact for the community members and Project team.
- Support the Field Services Team Lead ensuring they delivery on their requirements including they are following QHSE and Quality Assurance processes.
- **Undertake and complete activities listed below in accordance with our processes and instructions**:
- Planning
- Validation
- Collection of forms which may include consent, approvals.
- Training/Education to Community Members and Onsite approved Community Liaison Officer/s and distribution materials
- Attend/conduct meetings as defined by the Project Manager
- Obtain project signoff and testimonials.
- Assist in onboarding of local Community Liaison Officer/s
- Ensure Field Service team abide by the regulations of Remote First Nations Community restrictions such as alcohol (bring in, buy or sell), restricted area access or interfere with specific request.

**Ideally you will have the following**:

- Field Services activities related qualifications such as heavy vehicle license are highly desired.
- Experience working in in or with First Nations Communities or Organisations.
- A demonstrated in-depth understanding of how to effectively communicate with First Nation Communities
- An understanding of Remote First Nations Communities cultures

**Benefits**
- Opportunities for career growth and advancement within the company
- Mobile phone and Internet allowance
- EAP - Employee Assistance Program Service/Support
- Positive and Inclusive work environment
- Hybrid working Environment (3 days/week on-site)
- We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply._

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