Hq Community Engagement Officer

3 months ago

Melbourne, Australia John Holland Full time

Melbourne, AUCYP Design & Construction Joint Venture (CYP D&C) has been contracted to design and build the tunnels and stations for the Metro Tunnel Project.

CYP D&C brings together three of Australia's leading construction partners John Holland, Lendlease, and Bouygues Construction.

The Metro Tunnel Project will untangle the City Loop by taking three of Melbourne’s busiest train lines through a new tunnel under the city. It will create a new end-to-end train line from Sunbury to Cranbourne/Pakenham, with twin nine-kilometre tunnels and five new underground stations at Arden, Parkville, Anzac, and two new CBD stations - State Library and Town Hall - which will directly connect to the City Loop.

**About the role**

**About you**

You will be a customer service professional who is highly focused and passionate about contributing to the delivery of public infrastructure, working within a high-performing project team to drive exceptional outcomes.

If you are looking to step up in your career, this might be just the right opportunity for you

**Key Accountabilities**

1. Provide higher level of technical knowledge in relation to tunnel and stations works package and escalate within Cross Yarra Partnership (CYP) where appropriate.

2. As part of a team, deliver accurate and high-quality project information to members of the public by maintaining a welcoming and professional manner, acknowledging all visitors, respecting diversity and responding promptly to enquiries.

3. Maintain accurate knowledge and understanding of RPV’s projects through regular training.

4. Attend to each enquiry by taking a helpful approach, establishing the purpose of the visit, assessing the information required and providing the appropriate response.

5. Build and maintain effective working relationships, liaising efficiently and professionally with the HQ team and broader project team (as required).

6. Assist the HQ team to deliver Metro Tunnel’s Community and Schools education program. Planning assistance and presenting to groups of people will be required (including outdoor walks).

7. Assist the HQ Supervisor with some administrative functions.

8. Utilise a vast range of information and communication technology including iPads and computers.

9. Operate as an effective team member and role model behaviours for Information Officers. Assist with maintaining current package knowledge by producing training material and delivering briefings to Information Officers.

10. Keep accurate and complete records of work activities via electronic record keeping system, including visitor contact information and referrals.

11. Act as coordinator from time to time, in the absence of existing HQ coordinators.

**Key Selection Criteria**

1. Ability to consider, analyse and problem solve visitor enquiries by evaluating information and developing practical responses and solutions.

2. Strong interpersonal and communication (written and verbal) skills and ability to convey complex information to a broad range of people.

3. Good time-management and organisational skills, flexibility and ability to balance priorities in a fast paced, team environment.

4. Ability to use professional judgement and theoretical knowledge to achieve agreed outcomes in moderately complex work situations.

5. Willing to take initiative with an enthusiasm for new challenges and responsibilities.

6. Ability to present confidently to community and school groups.

7. Natural curiosity and the confidence to engage with a variety of individuals.

CYP D&C is a diverse, flexible and inclusive organisation. We enable and empower our people and are committed to equal employment opportunities (EEO). We strive to remove barriers to help people join the CYP D&C team.

Consideration for these roles will be given to applicants that are able to demonstrate the relevant background and experience outlined.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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