Help Desk Manager
2 weeks ago
MediaForm is the market leader in commercial IT supplies and print solutions. We are currently experiencing immense growth and are looking to expand our team with a full-time Help Desk Manager to be based in Sydney, NSW.
As a company MediaForm specialises in the Print & IT space delivering excellent service and solutions from all major vendors such as but not limited to HP, Samsung, Fuji Xerox, Lexmark and Brother to our business & corporate clients throughout Australia. With offices in Sydney, Brisbane and Melbourne, MediaForm is looking to build a strong team of like-minded individuals to grow within the company and service our clients with their Print & IT needs and more.
**Key responsibilities include**:
- Providing leadership to the Service Desk support team
- Maintaining efficient operation of the service desk
- Ensuring SLA's are met and establishing new SLA's
- Enhancing processes, workflows and documentation for the service desk environment
- Liaising with, and developing new print solutions for key customers
- Overseeing the configuration of the system for each site
- Providing advice on solutions for existing and new customers
**Essential Criteria**:
- Excellent interpersonal and communication skills
- Highly motivated and 'solution' focused
- Must be customer service orientated
- Good time management skills
- Knowledge of print technology, solutions/ Applications, and print deployment
**AUSTRALIAN CITIZENS/PERMANENT RESIDENTS ONLY**
**Salary**: $45,000.00 - $55,000.00 per year
Schedule:
- Monday to Friday
- No weekends
Licence/Certification:
- Australian Drivers Licence (preferred)
Work Authorisation:
- Australia (required)
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